Freight and Logistics Manager

Supply Chain; Austin (TX); In loco; USD 90.000 - 140.000; Tempo pieno

Descrizione del lavoro

Maev is seeking a Freight & Logistics Manager to own the day-to-day execution of our transportation network across frozen supply chain, 3PLs, and DTC channels. You’ll manage product movement from origin to destination, ensuring shipments are scheduled, tracked, and delivered reliably and cost-effectively.

You will guide carrier performance, build scalable processes, and partner with the Director of Fulfillment Operations to support growth across new channels.

Competenze

• 4+ years of experience in freight, transportation, logistics or supply chain operations.
• Hands-on experience managing domestic freight transportation and carrier relationships.
• Experience coordinating LTL/FTL transportation and working with carriers, brokers and/or 3PLs.
• Strong understanding of freight execution, including scheduling, documentation, tracking and exception management.
• Experience managing freight claims, accessorials and invoice discrepancies.
• Experience with frozen, refrigerated or temperature-controlled supply chains strongly preferred.
• Strong analytical skills and experience using data to identify cost and service improvements.
• Strong Excel/Google Sheets skills; experience with freight management or TMS systems preferred.
• Excellent communication skills and the ability to work effectively with external partners.
• Highly organized with exceptional attention to detail.
• Strong sense of urgency and demonstrated ability to resolve time-sensitive operational issues.
• Comfortable operating in a fast-paced, ambiguous environment with a high degree of ownership.

Mansioni

• Own day-to-day execution of inbound and outbound freight, with a focus on Maev’s frozen supply chain.
• Coordinate shipments between co-manufacturers, warehouses, 3PLs, fulfillment centers and channel partners.
• Schedule trucks, manage appointments and coordinate pickups and deliveries.
• Ensure accurate and timely shipping documentation and information.
• Monitor shipments from pickup through delivery and proactively identify and resolve exceptions.
• Serve as the primary internal escalation point for urgent freight issues.
• Coordinate select parcel shipments and resolve delivery exceptions as needed.
• Partner with warehouses and carriers to reduce shipment errors, reships and service failures.
• Hold transportation partners accountable to agreed-upon service levels and performance expectations.
• Monitor carrier performance, identify recurring issues and drive corrective actions.

Conoscenze

Freight & transportation

Carrier management

Logistics operations

Analytics

Excel/Sheets

Strumenti

TMS systems

ERP integration

Descrizione del lavoro

Overview

At Maev, we believe dogs deserve a seat at the table. Or at the very least, nutrient-dense food that’s human-grade.

That’s why we’re relentless in our pursuit of better, faster, and smarter. As the first and only Human-Grade Raw Food for Dogs, Maev has been rooted in innovation since day one. We’re a brand built on the belief that “good” is never enough. That “normal” or “traditional” doesn’t always mean “optimal.” And that it’s better to live in possibility. For us, “impossible” is just a limiting belief.

We’re obsessed with radically improving the lives of dogs and dog parents everywhere.

With over 90 million dogs in the US, strong industry CAGR, an increased focus on nutrition, and traditional kibble losing market share due to lack of brand loyalty and poor quality, Maev is incredibly well-positioned to combine these strong industry tailwinds with a brand anchored in quality, transparency, and emotional connection.

As of 2023, Maev is the #1 fastest-growing, most disruptive brand in the hyper-competitive category of Pet — and the 38th fastest-growing private company in America.

Our team is made up of thought leaders, risk-takers, tastemakers, disruptors, creatives, critical thinkers, and, occasionally, dog people. We attract top-tier talent from the most successful, differentiated, fastest-growing, and most innovative brands and organizations in the world. We win awards, we’re ambitious, and we’re on the map. We built this thing from scratch. (And we’re just getting started.)

Join us.

Role

The Freight & Logistics Manager will own the day-to-day execution of Maev’s transportation network, spanning our frozen supply chain, fulfillment centers, 3PLs, and sales channels including DTC, Amazon, and Chewy. You’ll manage product movement from origin to destination, ensuring shipments are scheduled, tracked, and delivered reliably and cost-effectively, and serve as the primary point of contact for freight issues, working closely with warehouses, carriers, and brokers to resolve problems quickly.

You’ll be instrumental in helping lay the groundwork for a transportation function that can scale alongside Maev. Partnering with the Director of Fulfillment Operations, you’ll monitor carrier and freight performance, drive cost-saving opportunities, and build scalable processes that support new channels and future growth.

Our ideal candidate is a hands-on logistics operator who thrives in a fast-paced, high-growth environment and enjoys solving complex transportation challenges. You’re organized, analytical, and comfortable managing details while keeping sight of the bigger picture. You build strong partner relationships, hold them to high standards, communicate clearly, and take ownership when things go wrong. You’re energized by creating structure where none exists and excited to build a scalable logistics function at a growing brand.

This position reports to the Director of Fulfillment Operations.

Responsibilities

Freight & Transportation Execution

• Own day-to-day execution of inbound and outbound freight, with a focus on Maev’s frozen supply chain
• Coordinate shipments between co-manufacturers, warehouses, 3PLs, fulfillment centers and channel partners
• Schedule trucks, manage appointments and coordinate pickups and deliveries
• Ensure accurate and timely shipping documentation and information
• Monitor shipments from pickup through delivery and proactively identify and resolve exceptions
• Serve as the primary internal escalation point for urgent freight issues
• Coordinate select parcel shipments and resolve delivery exceptions as needed
• Partner with warehouses and carriers to reduce shipment errors, reships and service failures

Carrier & Logistics Partner Management

• Manage day-to-day relationships with carriers, brokers and transportation service providers
• Hold transportation partners accountable to agreed-upon service levels and performance expectations
• Monitor carrier performance, identify recurring issues and drive corrective actions
• Manage freight claims, shipment discrepancies and transportation-related invoice issues through resolution
• Build strong working relationships with Maev’s 3PL and warehouse partners to improve end-to-end shipment execution

Freight Strategy & Cost Optimization

• Partner with the Director of Fulfillment Operations to develop and execute Maev’s freight strategy
• Identify opportunities to reduce freight cost while maintaining or improving service levels
• Analyze transportation spend, shipment patterns, carrier performance and service failures to identify improvement opportunities
• Implement approved cost-saving initiatives and measure results.
• Support carrier and transportation provider sourcing, RFPs and negotiations as needed
• Help develop transportation strategies that support future channel expansion, including wholesale and retail

Performance Management & Analytics

• Establish and maintain freight KPIs and build regular reporting and visibility into transportation performance
• Conduct root-cause analysis on recurring freight and delivery issues.
• Translate data into actionable process improvements.
• Partner with Finance to ensure freight costs are accurately tracked and understood

Process & Continuous Improvement

• Build and document scalable freight processes, SOPs and escalation procedures.
• Improve communication and handoffs between Maev, warehouses, carriers and other logistics partners.
• Identify opportunities to reduce manual work and improve transportation visibility.
• Develop processes that can scale as Maev adds SKUs, channels, fulfillment locations and retail customers.
• Support transportation readiness for new channel launches and major commercial initiatives

Cross-Functional Partnership

• Partner closely with Fulfillment, Planning, Procurement, Manufacturing, Finance and Omni teams
• Work with Planning to ensure transportation plans align with production and inventory requirements
• Partner with Manufacturing and Procurement on inbound transportation requirements
• Support Omni and Fulfillment teams with transportation requirements for Amazon, Chewy and future wholesale/retail expansion
• Communicate proactively when transportation issues create potential service, inventory or financial risks

Experience

• 4+ years of experience in freight, transportation, logistics or supply chain operations
• Hands-on experience managing domestic freight transportation and carrier relationships
• Experience coordinating LTL/FTL transportation and working with carriers, brokers and/or 3PLs
• Strong understanding of freight execution, including scheduling, appointments, documentation, tracking and exception management
• Experience managing freight claims, accessorials and invoice discrepancies
• Experience with frozen, refrigerated or temperature-controlled supply chains strongly preferred
• Strong analytical skills and experience using data to identify cost and service improvements
• Strong Excel/Google Sheets skills; experience with freight management or TMS systems preferred
• Excellent communication skills and the ability to work effectively with external partners
• Highly organized with exceptional attention to detail
• Strong sense of urgency and demonstrated ability to resolve time-sensitive operational issues
• Comfortable operating in a fast-paced, ambiguous environment with a high degree of ownership

About You

• You are analytical and a creative problem solver by nature.
• You embody ownership and execution at all levels.
• You are energized by difficult and ambiguous problem spaces.
• You take on obstacles with determination and excitement.
• You pride yourself on personally making an impact on a business’ trajectory.
• Your past employers and teammates will say, “[insert your name] will be the most impactful hire you ever make.”
• You can manage up and self-identify
• Lastly, and most importantly, you are insatiably curious, kind, and empathic. Your worldview is not insular, but expansive. You are ready to do something meaningful and impactful. And above all, you love to learn and get things done.