Freight Account Manager

U.S. Bank; Naperville (IL); On-site; USD 104,000 - 127,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Freight Account Manager to serve as the primary relationship and operations point for a portfolio of large freight-payment clients. You will lead client reviews, coordinate cross-functional resources, and drive improvements to ensure a superior client experience.

Ideal candidates bring 7–10 years of client management in transportation, logistics, or freight payment, with strong communication, organization, and accountability. Hybrid work from a U.S.

Qualifications

• Bachelor's degree or equivalent work experience.
• 7–10 years of client management experience.
• Experience in transportation, logistics, or freight payment preferred.

Responsibilities

• Build and manage relationships with a portfolio of freight-payment clients.
• Serve as primary operational contact for assigned accounts.
• Lead recurring client review meetings and status calls.
• Coordinate priorities across internal teams to meet service goals.
• Manage projects, deadlines, and escalations from start to finish.
• Identify improvements to enhance the client experience.
• Support quarterly business reviews and account performance discussions.
• Maintain accountability for deliverables and overall account health.

Skills

Relationship building

Project management

Communication skills

Cross-functional collaboration

Problem-solving

Account management

Education

Bachelor's degree

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

At U.S. Bank, we’re committed to helping our clients succeed through trusted partnerships and operational excellence. As a Freight Account Manager, you’ll serve as the primary account manager for a portfolio of large freight-payment clients, helping navigate operational needs, coordinate cross-functional support teams, and deliver an exceptional client experience. This role is ideal for professionals with backgrounds in transportation, logistics, supply chain, freight payment, or carrier operations who enjoy building relationships, solving problems, and driving results through collaboration.

What You’ll Do

• Build and maintain strong, long-term relationships with assigned client accounts.
• Serve as the primary operational point of contact for a portfolio of freight-payment clients.
• Lead recurring customer review meetings and status calls.
• Coordinate priorities across internal teams to support client goals and service expectations.
• Manage projects, deadlines, escalations, and operational initiatives from initiation through resolution.
• Identify process improvements and recommend solutions that enhance the client experience.
• Support strategic business reviews and ongoing account performance discussions.
• Maintain accountability for deliverables, communication, and overall account health.

What Makes You Successful

• Experience managing client relationships in a complex operational environment.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent communication and relationship-building skills.
• Ability to influence and collaborate effectively across cross-functional teams.
• Strong problem-solving and critical-thinking capabilities.
• Demonstrated ownership, accountability, and follow-through.
• Background in transportation, logistics, supply chain, freight payment, freight forwarding, carrier operations, or related industries preferred.
• Experience leading projects, coordinating resources, and managing competing deadlines.

Basic Qualifications

• Bachelor's degree, or equivalent work experience.
• Seven to 10 years of client management.

Preferred Skills/Experience

• Extensive knowledge of business, financials, products/services and the market.
• Strong relationship building and selling skills.
• Strong problem-solving skills.
• Advanced knowledge of account management, project management, operations and logistics.
• Ability to manage multiple tasks/projects and deadlines simultaneously.
• Proven customer service/relations skills, including situational leadership and dispute/conflict resolution.
• Excellent presentation, interpersonal, verbal and written communication skills.

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, 401(k) contribution and pension (all benefits are subject to eligibility requirements).

Pay Range: $104,130.00 - 127,270.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment.

U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.