Freelance Senior Customer Experience Consultant Trainer (Automotive)

CXG; Poland; On-site; USD 82,656 - 165,312; Full time

Job summary

CXG is seeking a Freelance Senior Customer Experience Consultant Trainer to support a global luxury automotive training project. The role focuses on building a pool of experienced trainers across markets to ensure high-quality local delivery.

The freelance position aims for ongoing collaboration with a world-class client network, delivering in-class and remote sessions, and engaging with senior stakeholders across regions.

Qualifications

• Senior-level CX trainer with proven automotive industry experience.
• Experience delivering training and facilitating workshops.
• Fluent in the local market language and English.

Responsibilities

• Deliver in-class and/or remote training sessions.
• Facilitate interactive workshops with engagement and participation.
• Engage confidently with client-facing teams and senior stakeholders.
• Potential involvement in Train-the-Trainer sessions.
• Adapt training delivery to local market context while maintaining global standards.

Skills

Senior CX trainer

Automotive exp

Training delivery

Stakeholder engagement

Interactive training

English fluent

Job description

We are looking for Freelance Senior Customer Experience Consultant Trainer (Automotive) to support a global training project for luxury automotive brand.

Who We Are

Founded in 2006, today, we're proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world's most iconic premium and luxury brands.

About The Role

We are looking for Freelance Consultant Trainers to support a global training project for a leading automotive brand. The objective is to build a pool of experienced trainers across several key markets to ensure high-quality local delivery.

This is a freelance opportunity, with the goal of establishing a reliable pool of trainers for ongoing collaboration on this project.

Markets & Languages

• Europe: German-speaking trainers (Germany, Austria, or Switzerland preferred), Polish-speaking trainers (preferred location Poland)
• Americas: Brazilian Portuguese-speaking trainers (Preferred location: Brazil)

What You Will Be Doing

• Deliver in-class and/or remote training sessions
• Facilitate interactive workshops with a strong focus on engagement and participation
• Engage confidently with client-facing teams and senior stakeholders
• Potential involvement in Train-the-Trainer sessions
• Adapt training delivery to local market context while maintaining global standards

Requirements

What We Are Looking For

• Senior-level Customer Experience trainer
• Strong experience in the automotive industry (premium/luxury preferred) or a relevant related industry
• Proven experience in training delivery and workshop facilitation
• Comfortable engaging managers and senior stakeholders
• Ability to deliver interactive training formats, not limited to presentations
• Fluent in the local language of the market, plus a good level of English

Project Scope & Timeline

Scope: Training delivery (in-class and/or remote), with potential involvement in Train-the-Trainer.

Why Join Us

You will be part of a global network of trainers working on premium automotive projects, delivering impactful learning experiences and collaborating with international teams in a dynamic environment.