Freelance On-Site IT Support Technician

Simplify Networks; Kansas City (MO); On-site; USD 34,000 - 49,000; Part time

Job summary

Simplify Networks is seeking a reliable Freelance On-Site IT Support Technician to provide part-time networking-focused support in Kansas City, MO. You will troubleshoot, install, and maintain network infrastructure and end-user devices at client sites, with an emphasis on professional communication with clients and remote teams.

The role requires strong networking knowledge, on-site problem solving, and the ability to work independently on varied assignments.

Qualifications

• Strong understanding of TCP/IP networking fundamentals.
• Experience with routers, managed switches, VLANs, DHCP, DNS, and NAT.
• Familiarity with firewall configuration and basic network security concepts.
• Experience troubleshooting wired and wireless network environments.
• Knowledge of VoIP networking requirements (QoS, SIP, latency troubleshooting).
• Ability to independently diagnose and resolve technical issues on-site.
• Good communication and customer-service skills.
• Ability to document work clearly and provide status updates.

Responsibilities

• Provide on-site IT support and troubleshooting for network and connectivity issues.
• Install, configure, and maintain routers, switches, firewalls, and wireless access points.
• Diagnose and resolve network performance issues such as packet loss, latency, and connectivity disruptions.
• Perform structured cabling checks, patching, and basic cable management.
• Assist with deployment and configuration of VoIP phones and related networking requirements.
• Support workstation setup, hardware replacement, and peripheral installations when required.
• Coordinate with remote engineers and service desks during troubleshooting sessions.
• Perform basic network testing and document findings.
• Ensure proper labeling, documentation, and reporting after each visit.
• Follow security best practices and client IT policies during on-site work.

Skills

TCP/IP fundamentals

Routers & switches

VLANs

DHCP & DNS

NAT

Firewall basics

Wired/wireless troubleshooting

VoIP networking

Documentation & status updates

Customer service

Education

CompTIA Network+

CCNA

Tools

Remote support tools

Ticketing systems

Job description

About the job

Job Title: Freelance On-Site IT Support Technician (Part-Time - Networking Focused)
Location: On-site (as required) , Kansas City, Missouri, United States
Job Type: Freelance / Part-Time (Requires Background Check)
Pay Rate: USD $30 per hour

Job Overview

We are looking for a reliable and skilled Freelance On-Site IT Support Technician to provide part-time technical support with a strong focus on networking. The role involves troubleshooting, installation, and maintenance of network infrastructure and end-user devices at client locations. This position is ideal for a self-motivated technician who can work independently while maintaining professional communication with clients and remote support teams.

Key Responsibilities

• Provide on-site IT support and troubleshooting for network and connectivity issues
• Install, configure, and maintain routers, switches, firewalls, and wireless access points
• Diagnose and resolve network performance issues such as packet loss, latency, and connectivity disruptions
• Perform structured cabling checks, patching, and basic cable management
• Assist with deployment and configuration of VoIP phones and related networking requirements
• Support workstation setup, hardware replacement, and peripheral installations when required
• Coordinate with remote engineers and service desks during troubleshooting sessions
• Perform basic network testing and document findings
• Ensure proper labeling, documentation, and reporting after each visit
• Follow security best practices and client IT policies during on-site work

Required Skills & Qualifications

• Strong understanding of TCP/IP networking fundamentals
• Experience with routers, managed switches, VLANs, DHCP, DNS, and NAT
• Familiarity with firewall configuration and basic network security concepts
• Experience troubleshooting wired and wireless network environments
• Knowledge of VoIP networking requirements (QoS, SIP, latency troubleshooting)
• Ability to independently diagnose and resolve technical issues on-site
• Good communication and customer-service skills
• Ability to document work clearly and provide status updates

Preferred Qualifications

• CompTIA Network+, CCNA, or equivalent networking experience
• Experience supporting SMB or enterprise network environments
• Familiarity with remote support tools and ticketing systems
• Experience working as a field or freelance IT technician

Work Schedule

• Part-time, on-demand assignments
• Flexible hours based on project or support requirements
• Occasional after-hours or emergency support may be required

Compensation

• USD $30 per hour (freelance/contract basis)
• Payment based on approved hours worked per assignment