Free People Store Manager

URBN Urban Outfitters, Inc.; Austin (TX); On-site; USD 64,800 - 79,200; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Generous employee discounts

Retirement savings plan

PTO

Job summary

URBN Urban Outfitters, Inc. is seeking a Store Manager in Austin, Texas. This role will lead and drive sales by taking an Omni-channel approach to enhance customer experience. Duties include managing daily operations, fostering customer connections, and developing team talent.

The ideal candidate has 2+ years of leadership experience, a strong passion for the brand, and the ability to work flexible hours. Benefits include comprehensive medical, dental, and generous employee discounts.

Qualifications

• 2+ years store leadership experience.
• Strong understanding of merchant process.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Lead and drive sales through Omni-channel retailing.
• Cultivate a culture of customer connection.
• Oversee daily operating procedures and staff scheduling.

Skills

Store leadership experience

Talent development

Customer service

Merchandising

Coaching and conflict resolution

Job description

Location

This position is located at 11700 Rock Rose Ave, Austin, Texas, 78758 United States

Role Summary

The Store Manager will lead and drive sales by taking an Omni channel approach to the retail experience. Their goal is to deliver an environment that is engaging and inspiring to the customer while shaping a strong store culture.

Role Responsibilities

Brand Experience

• Acts as a brand representative reflective of the company values; partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer
• Advocates for technology usage and trains the team to transact in the moment to deliver a seamless Omni-channel retail experience; ensures merchandising and display presentations create a compelling atmosphere
• Cultivates an environment of genuine customer connection and encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer in an authentic way

Leadership + Team Management

• Continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized succession paths; facilitates thoughtful onboarding for all new hires to drive a strong brand, customer and store connection
• Participates as the manager-on-duty by driving engagement in each zone through communication, adaptability, and fostering a collaborative selling environment; exhibits strong decision-making and multi-tasking capabilities
• Prioritizes employee development to ensure team expertise on product fit and styling to inform and inspire the customer; provides employees with timely and specific feedback to create a culture of action and accountability

Visual + Business Operations

• Oversees and contributes to upholding daily operating procedures; responsible for staff scheduling and payroll management
• Collaborates with key partners to lead timely and effective execution of visual priorities for the store; interprets Home Office visual direction to impact store’s structure, display, merchandising, and outfitting
• Utilizes company tools to analyze business opportunities within product placement, outfitting, and stock levels; takes initiative to network with local community to have a pulse on fitness and wellness trends for event ideas to drive community connection and sales
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Leads with an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Fosters a culture of communication and teamwork to ensure a balance between customer service, operational tasks, and visual needs; stays current and responds to interoffice communication while ensuring important company information reaches all levels of the team
• Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team's personal growth
• Provides store and departmental insight related to the customer experience and communicates feedback to District Manager and Home Office partners; participates within company and district forums through sharing store specific scenarios and ideas

Role Qualifications

• Love for the FP brand
• 2+ years store leadership experience
• Proven record of hiring and developing great talent
• Strong understanding of merchant process and ways it impacts the business
• Experience in coaching and conflict resolution
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

Starting from USD $72,000.00/Yr.