Free People Key Holder

Free People; Carlsbad (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Employee discounts

Paid time off

Job summary

Free People in Carlsbad, CA is seeking a Key Holder to support store leadership in delivering an engaging customer experience and achieving sales goals. You will lead ongoing brand messaging, coach team members, and ensure smooth daily operations in a dynamic retail environment.

The role emphasizes customer service excellence, product knowledge, and collaboration with the leadership team to maintain FP’s standards across in-store and omni-channel activities.

Qualifications

• Love for the FP brand.
• Stands out as a leader.
• Experience being a team player.
• Ability to work flexible hours to meet store needs.
• Eagerness to learn and grow within the organization.

Responsibilities

• Acts as a brand ambassador and reflects the company values; partners with the store leadership team on creating an engaging experience for FP customers.
• Creates selling initiatives that enhance the customer experience and empowers the team to drive sales through personalized service and styling.
• Delivers a seamless omni‑channel shopping experience through understanding and utilization of systems and applications.
• Guides and develops Stylist team and supports daily store operations to achieve sales and customer satisfaction.

Skills

Brand leadership

Customer service

Team collaboration

Flex schedule

Product knowledge

Job description

Location

This position is located at 1911 Calle Barcelona, Carlsbad, California, 92009 United States

Role Summary

A Key Holder collaborates with the management team in supervision of store operations functions and leading an environment that is engaging and inspiring to the customer and team. This includes driving sales, building awareness of key metrics, and contributing to the development of others.

Brand Experience

• Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer
• Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations
• Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications

Leadership + Team Management

• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources

Visual + Business Operations

• Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensures omni-channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins
• Displays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skills
• Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression

Role Qualifications

• Love for the FP brand
• Stands out as a leader
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

USD $18.00 - USD $19.00 /Hr.