Free People Key Holder

Free People; Bellevue (WA); On-site; USD 25,000 - 33,000; Part time

Job summary

Free People in Bellevue, WA is seeking a Key Holder who collaborates with the management team to supervise store operations, drive sales, and create an engaging experience for customers and team members.

You will lead by example, coach associates on product knowledge and brand messaging, and ensure a seamless omni-channel shopping experience while maintaining visual standards and store safety. This role demands strong interpersonal skills and a proactive approach to daily tasks.

Responsibilities

• Brand Experience: acts as a brand ambassador and reflects FP values; partners with store leadership on creating an engaging experience for the FP customer.
• Leadership + Team Management: participates in managing the store environment and customer experience, driving sales and energizing the team.
• Visual + Business Operations: supports daily operations, shipment processing, restocking, and maintaining FP’s display standards.
• Communication + Relationships: fosters an inclusive, people-first culture and open dialogue among employees.

Job description

This position is located at 257 Bellevue Sq, Bellevue, Washington, 98004 United States

Role Summary

A Key Holder collaborates with the management team in supervision of store operations functions and leading an environment that is engaging and inspiring to the customer and team. This includes driving sales, building awareness of key metrics, and contributing to the development of others.

Role Responsibilities

Brand Experience

• Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer
• Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations
• Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications

Leadership + Team Management

• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources

Visual + Business Operations

• Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensures omni-channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Stays current and collabora...