Free People Assistant Store Manager

Free People; Walnut Creek (CA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Job summary

Free People in Walnut Creek, CA is seeking an Assistant Store Manager to support selling, service, and operations. You will lead a team, drive brand experience, and ensure a seamless omni-channel customer journey using MPOS/POS tools.

You will recruit, onboard, and coach staff, while collaborating with partners to maintain visual standards and store profitability. This role requires flexibility for evenings, weekends, and holidays and offers competitive hourly pay.

Qualifications

• 1+ years of store leadership experience.
• Ability to work flexible hours including nights, weekends, and holidays.
• Team player with strong communication and coaching mindset.
• Eagerness to learn and grow within the organization.
• Passion for the FP brand and customer experience.

Responsibilities

• Enhance brand experience by partnering with leadership to create an engaging visual experience and personalized service.
• Guide the team to prioritize customer service and styling to achieve store goals and provide timely feedback.
• Support daily operations, scheduling, payroll, and zone accountability to optimize performance.
• Foster inclusive communication, daily team briefings, and knowledge sharing on product and brand messaging.

Skills

Store leadership

Team player

Flexible hours

Willing to learn

Love for FP brand

Tools

POS systems

Job description

This position is located at 1181 Broadway Plz, Walnut Creek, California, 94596 United States

Role Summary

The Assistant Store Manager supports the selling, service, and operations of the store to achieve an engaging and inspiring environment. This can include development of others, collaborating with key partners, and supporting store operations and visual needs.

Role Responsibilities

Brand Experience

• Acts as a brand ambassador and reflects the company values; partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer
• Creates selling initiatives that enhance the customer experience; encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer in an authentic way
• Delivers a seamless, omni-channel shopping and event experience through understanding and utilization of MPOS, POS, and customer service applications

Leadership + Team management

• Guides the team to prioritize the customer service and styling recommendations to drive metrics and achieve store goals; provides employees with timely and specific feedback to create a culture of action and accountability
• Participates as the manager-on-duty by driving engagement in each zone through communication, adaptability, and fostering a collaborative selling environment; exhibits strong decision-making and multi-tasking capabilities
• Supports the Store Manager in recruiting, hiring, and retaining top talent to build bench for the store; facilitates thoughtful onboarding for all new hires to drive a strong brand, customer and store connection

Visual + Business Operations

• Sustains daily operating standards by taking an active role in assessing sales forecasting and supporting scheduling and payroll to ensure an effective daily zone chart
• Utilizes company tools to analyze business opportunities within product placement, outfitting, and stock levels
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining visual and display standards; ensures omni-channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Leads with an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Stays current and responds to interoffice communication while ensuring important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, visual priorities, and brand messaging through daily meetings with the team
• Provides global insight related to the customer experience regarding product and presentation and shares feedback with the Store Manager
• Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team's personal growth

Role Qualifications

• Love for the FP brand
• 1+ years store leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores
Pay Range
USD $27.00 - USD $29.00 /Hr.
US EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.