Fraud Specialist I

John Marshall Bank; Reston (VA); On-site; USD 33,062 - 41,328; Full time

Benefits offered by this job

Medical

Dental

401K Retirement Plan w/ an Employer +M

Vision

Employee Assistance Program

Flexible Spending

Transit Reimbursement

Long Term Care

Paid Time Off

Life and Disability Coverage

Job summary

John Marshall Bank is seeking a Fraud Specialist I to support our security, compliance, and fraud operations. You will review items through the Oasis system and provide critical operational support within the Deposit Operations department.

In This Role You Will assess checks and ACHs for fraud, report findings, and help branches protect client accounts. You will address Zelle/BillPay alerts and contribute to process improvements, while maintaining accurate fraud records.

Qualifications

• High School Diploma or equivalent.
• 1 year of banking experience.
• Strong intrapersonal skills.
• Ability to perform job functions independently or with limited supervision.
• Capable of managing a high-volume workload without compromising on accuracy or efficiency.
• Capable of exercising sound judgment under deadlines and maintaining quality and speed.
• Discretion with confidential matters.

Responsibilities

• Review checks and ACHs for possible or suspected fraud items using the Oasis module and other software.
• Report fraudulent items identified that need to be returned to Deposit Operations.
• Address fraud alerts for Zelle and BillPay items.
• Guide branches on steps when a client's account is compromised.
• Suggest enhancements to procedures and protocols.
• Maintain fraud case spreadsheets and status updates.
• Crosstrain with team members to learn BSA duties.
• Serve as back up to Fraud Analyst II-Team Lead.
• Perform various other duties as needed.

Skills

Fraud prevention

High-volume workload management

Attention to detail

Education

High School Diploma or equivalent

Tools

OASIS

Horizon

Image Center

Job description

Description

John Marshall Bank is seeking a Fraud Specialist I to support our security, compliance, and fraud operations. You will perform a variety of duties, with a primary focus on identifying and preventing fraudulent activity. Daily responsibilities include reviewing items through the OASIS system and providing critical operational support within the Deposit Operations department.

In This Role You Will

• Review checks and ACHs for possible or suspected fraud items, using the Oasis fraud module and other software solutions, and work to resolve for pay or return decision. This role will be the primary person responsible for this.
• Report any fraudulent items that have been identified that need to be returned to the Deposit Operations team
• Take steps to address fraud alerts received for Zelle and BillPay items flagged as potential fraud.
• Provide branches with guidance on the necessary steps needing to be taken when a client’s account has been compromised (i.e. placing account in credits only status, closing the account and reopening a new account, etc.)
• Make recommendations on enhancements, upgrades and efficiencies to procedures and protocols
• Maintain fraud case spreadsheets and files, providing updates on the status of current fraud investigations.
• Crosstrain with team members to learn BSA duties and support as needed.
• Serve as the back up to the Fraud Analyst II-Team Lead.
• Various other duties as needed or assigned.

Requirements

• High School Diploma or equivalent
• 1 year of banking experience
• Strong Intrapersonal skills
• Ability to perform job functions independently or with limited supervision
• Capable of managing a high-volume workload without compromising on accuracy or efficiency, while maintaining composure and exercising sound judgment.
• Capable of performing responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace.
• Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on both internal and external confidential matters.

Preferred

• Experience in Fraud Prevention
• Experience using banking systems: OASIS, Horizon, Image Center

Compensation for this role ranges from $24.00 to $30.00 per hour, commensurate with your experience and qualifications.

Benefits

• Medical
• Dental
• 401K Retirement Plan w/ an Employer Match
• Vision
• Employee Assistance Program
• Flexible Spending
• Transit Reimbursement
• Long Term Care
• Paid Time Off
• Life and Disability Coverage

John Marshall Bank is an Equal Opportunity Employer

At this time, John Marshall Bank will not sponsor a new applicant for employment authorization for this position.