Fraud Specialist

Community Credit Union; North Liberty (IA); On-site; USD 40,000 - 47,000; Full time

Job summary

GreenState Credit Union in North Liberty/Clive, IA, is seeking a Fraud Analyst to review, analyze, investigate, monitor, and report on fraudulent transactions and member disputes. The role offers an hourly pay range and a progressive benefits package, with in-office work in North Liberty or Clive, IA.

You will handle alerts, determine liability, communicate with members, and process fraud cases while ensuring compliance and superior member service.

Qualifications

• High school diploma or equivalent with at least three years' banking/fraud experience.
• Ability to work overtime as needed.
• Strong analytical and detail-oriented abilities.
• Proficient with alert monitoring systems.

Responsibilities

• Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision.
• Demonstrates a positive member service focus at all times.
• Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Ensures confidentiality of member information.
• Supports a diverse and inclusive work environment.
• Reviews, analyzes and investigates system generated alerts for potentially fraudulent activity.
• Reviews fraud activity through online deposit accounts, loan apps, including FinTech apps.
• Determines liability for fraud loss, communicates with member, and posts GL entries as necessary.
• Prepares Hold Harmless Agreements.
• Reports Elder Abuse to the appropriate state agency.
• Corresponds with law enforcement as it relates to fraudulent activity.
• Manages check fraud claims.
• Documents actions taken on a case.
• Answers phone, email, and LiveChat to assist staff with disputes and fraud questions.
• Reviews and processes credit card and debit card fraud/disputes, provides provisional credit, and posts GL entries.
• Works through MC Connect for fraud reporting.
• Reviews daily Springboard/COOP reports.
• Assists with closing accounts, establishing new accounts and moving loans for members with fraudulent activity.
• Maintains knowledge of applicable laws and regulations (including regulation E), policies and procedures.
• Other duties as assigned by management.

Education

High school diploma or equivalent

Job description

Position Summary

Responsible for reviewing, analyzing, investigating, monitoring, and reporting of potential and known fraudulent transactions. Responsible for the accurate and timely completion of credit card and debit card member disputes. Provides superior member service to internal staff and external members.

GreenState Culture

At GreenState,ourpurpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now andin the future—isdeeplyrooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment tolivingour values is what brings our mission to life.

Pay range for this hourly position is $29.17 - 34.11/hr with a progressive benefits package. This positon will be an in office position located in North Liberty, IA or Clive, IA.

Essential Duties and Responsibilities

• Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision.
• Demonstrates a positive member service (internal and external) focus at all times.
• Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Ensures confidentiality of member information.
• Supports a diverse and inclusive work environment.
• Reviews, analyzes and investigates system generated alerts, including but not limited to, Verafin, iPay, Q2, YellowHammer, for potentially fraudulent activity.
• Reviews, analyzes and investigates potentially fraudulent activity through online deposit account opening and loan applications, including FinTech applications, as requested.
• Determines Credit Union and member liability for fraud loss, communicate with member, and post GL entries as necessary.
• Prepares Hold Harmless Agreements.
• Reports Elder Abuse to the appropriate state agency/s.
• Corresponds with law enforcement as it relates to fraudulent activity.
• Manages check fraud claims.
• Documents, accurately and thoroughly, all actions taken on a case.
• Answers phone, email group and LiveChat to assist staff with questions related to disputes and fraudulent transactions.
• Reviews new and pending credit card and debit card fraud and dispute submissions, reaches out to merchants in effort to obtain credit back to card holders, process and reports through Springboard as needed, provides provisional credit to card holders, send applicable notices, performs charge-offs for closed credit card and debit card closed cases, as necessary, and posts GL entries.
• Works through MC Connect as needed for fraud reporting.
• Reviews and processes daily report from Springboard/COOP.
• Assists with closing accounts, establishing new accounts and moving loans for members experiencing fraudulent account and/or loan activity. This includes, but is not limited to, closing accounts, establishing new accounts, moving loans, online banking, ordering debit cards and ordering checks.
• Maintains knowledge of applicable laws and regulations (including regulation E), policies and procedures.
• Other duties as assigned by management.

Job Requirements/Expectations

• High school diploma or equivalent along with a minimum of three years of banking, fraud related experience.
• Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.
• Ability and desire to interact with co-workers to develop positive and effective working relationships in all areas of the Credit Union.
• Ability to effectively gather and analyze information in the course of reviews and investigations.
• Ability to prioritize assignments, organize work efficiently, and handle large volumes of details.
• Ability to work independently.
• Accuracy and attention to detail.
• Computer literacy and knowledge of alert monitoring systems.
• Coverage hours for Fraud team: Monday-Friday 7:30am-5:30pm and rotating Saturdays 8:30am-12:30pm.

Reporting Relationship

Reports to the Manager Fraud.

Supervisory Responsibilities

This position is not responsible for the supervision of other employees.

Equal Opportunity Employment Statement

GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. #LI #ID