Fraud & Security Investigator

Seacoast Bank; Boca Raton (FL); On-site; USD 52,000 - 75,000; Full time

Job summary

Seacoast Bank in Boca Raton, FL, is seeking a Fraud & Security Support Specialist for a temporary assignment. You will assist the Fraud/Security Manager with case research, tracking, reporting, and resolution of fraud-related issues, while staying current on regulations and supporting the department’s operations.

The role emphasizes attention to detail, analytical thinking, and strong communication as you review alerts, process charge-backs, work with law enforcement, and help train staff on

Qualifications

• High School graduate plus 2 year degree; 4 year degree preferred.
• 3 to 5 years' experience in working in a bank or law enforcement environment preferred.
• Minimum of 2 years Loss Prevention experience.
• Experience of working in an environment requiring detail input and review.
• Requires a high level of general banking knowledge, including familiarity with branch and operations policy and procedures.
• Strong analytical, communications and decision‑making skills.
• Thorough knowledge of applicable laws and regulations.
• Ability to read, analyze and interpret governmental regulations and regulatory guidance.
• Well organized with the ability to manage multiple tasks and priorities.
• Excellent written and verbal communication skills.
• Strong research skills.
• Ability to deal with problems involving several concrete variables in standardized situations.
• PC proficiency with Microsoft Office products including Word and Excel and knowledge of Database and Internet software.

Responsibilities

• Investigate, review and analyze cases of fraud, examining data to ensure compliance with internal Policies and Procedures and external regulations, verifying information, and review paperwork for accuracy.
• Follow-up with management from responsible area for explanations and discussions for appropriate action, to include approving or denying claims and/or possible account closure.
• Assist in the review and decisioning of the various alert solutions to ensure proper steps are taken to mitigate losses.
• Provide follow-up with daily charge backs for counterfeits, kiting, forgeries and negative accounts to minimize existing and future losses.
• Work with management to identify incidents/trends and utilize fraud loss scenarios to develop and/or provided training for Bank staff.
• File criminal charges within the appropriate jurisdictions and take civil action through legal means.
• Attend court as necessary to represent bank.
• Provide reports and status updates on recovery and fraud investigations.
• Support reporting charged off checking accounts to Chex Systems based on SNB reporting guidelines and post recoveries. Investigate and resolve any disputes.
• Manage the daily E-Funds report to review previous days Chex Systems inquiries on new accounts for fraud alerts, identity manipulation and communicate with branches for follow-up.
• Provide direction and support to customers, non-customers and bank personnel with fraud claim and identity theft complaints or concerns.
• Investigate process and partner with the U.S. Secret Service on counterfeit cash received.
• Monitor suspected scams and notify branch personnel to mitigate loss.
• Identify and escalation potential loss prevention and/or compliance issues to Senior Management.

Skills

Analytical skills

Communication

Decision making

Detail oriented

Research skills

Education

High School + 2-year degree

Bachelor's degree preferred

Tools

Microsoft Office

Excel

Database knowledge

Internet software

Job description

Seacoast Bank in Boca Raton, FL, is seeking a Fraud & Security Support Specialist for a temporary assignment. You will assist the Fraud/Security Manager with case research, tracking, reporting, and resolution of fraud-related issues, while staying current on regulations and supporting the department’s operations.

The role emphasizes attention to detail, analytical thinking, and strong communication as you review alerts, process charge-backs, work with law enforcement, and help train staff on