Fraud Manager III- Business Operations

JPMorganChase; Plano (TX); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorganChase is seeking a Senior Business Manager within the Merchant Services Fraud organization in Plano, TX. You will lead executive communications, manage KPI/KRI reporting, and partner with Finance to align budgets with capacity planning.

The role requires translating data into actionable insights and driving cross-functional delivery across multiple teams. You will own strategy execution, OKRs, and investment tracking, delivering clear narratives for senior leaders and ensuring risk and

Qualifications

• Bachelor's degree in Business, Finance, Economics, or related field.
• 5+ years of business-analysis experience with data-driven reporting.
• Experience in Merchant Services or cross-functional matrix environment.
• Strong organizational and project management skills.
• Excellent written and verbal communication.
• Proficient in creating executive-ready presentations using PowerPoint

Responsibilities

• Lead business management cadences and executive communications; produce leadership-ready materials.
• Own KPI/KRI tracking, scorecards, and monthly metrics reporting end-to-end.
• Support budget management tied to capacity planning with Finance partners.
• Drive strategy, OKRs, and investment tracking with clear status logs.
• Deliver data-driven insights to improve productivity and cost efficiency.
• Coordinate cross-functional alignment for end-to-end delivery and governance.

Skills

Business management

Data analysis

Project management

Executive presence

Stakeholder management

Communication

Education

Bachelor's degree in Business, Finance, Economics, or related field

Tools

PowerPoint

Excel

Job description

Advance your career with JPMorganChase's Merchant Services Fraud organization, where innovation, disciplined execution, and operational excellence come together to strengthen fraud prevention, protect customers, and improve business performance. If you enjoy turning complex data and competing priorities into clear decisions, improving processes at scale, and acting as a trusted advisor to senior leaders, this role offers a high-impact platform to do exactly that—while contributing to best-in-class client protection and a stronger client experience.

Job Responsibilities

• Lead business management cadences and executive communications (including the MS Fraud narrative): Run business reviews, executive reporting, leadership meetings, and planning/offsite events; produce leadership-ready materials across weekly/monthly/quarterly rhythms (e.g., MBR decks including Senior Leadership versions, weekly inventory slides, quarterly accomplishments) with clear narratives, decisions, and actions; craft and deliver a consistent, data-backed Merchant Services Fraud narrative for leadership updates and global town halls.
• Own performance management and reporting governance: Own KPI/KRI, scorecards, and monthly metrics reporting end-to-end (definitions, data integrity/validation, refresh cadence, variance analysis), including quarterly KRI updates and clear escalation of trends, outliers, and emerging issues.
• Support budget management tied to capacity planning: Partner with Finance and business leads to support budget management from internal work rates through case-level budget tracking, ensuring financial inputs align to (and inform) the capacity model and delivery plans.
• Drive strategy execution, OKRs, and investment tracking: Lead OKR development and governance (setting, accountability, progress visibility) and track strategic investment proposals and delivery against approved plans, milestones, and decisions via transparent status/decision logs.
• Deliver data-driven insights that improve outcomes: Translate data and stakeholder input into actionable recommendations that improve productivity, operating effectiveness, cost/efficiency, and overall bottom-line performance.
• Enable cross-functional alignment and end-to-end delivery: Drive a product-centric operating approach across the full lifecycle (strategy, delivery, adoption, and outcomes) by partnering with key stakeholders and functional partners (Finance, Tech, Ops, Legal, Compliance) to clarify ownership, align priorities, and resolve blockers.
• Own key operational infrastructure and tooling: Govern “single source of truth” repositories (SharePoint/shared drives—structure, permissions, version control, content hygiene) and provide business ownership for user tools and reporting assets (including BRDs), driving technology enhancements and automation in partnership with Tech.
• Manage operational readiness, resiliency, and risk/compliance activities: Define future operational support plans and ownership; conduct horizon scanning to inform leadership of emerging trends and implications; lead business resiliency planning; continuously improve manual exception processes; and coordinate required governance/affirmations and recertifications (e.g., DART evergreen affirmations, IRM recertification, IAS oversight) while identifying, escalating, and mitigating business risks (legal/regulatory, capacity, extraordinary costs).

Required Qualifications, Capabilities, And Skills

• Education: Bachelor's degree in Business, Finance, Economics, or a related field (or equivalent experience).
• Domain / role experience: Prior Business Management experience and/or strong product knowledge in Merchant Services, ideally in a matrixed, cross-functional environment.
• Business analysis & data discipline (5+ years overall experience): 5+ years of overall experience with demonstrated business-analysis capability—data collection, validation and integrity checks, requirements definition, effective utilization of data, and clear synthesis into decision-oriented insights and reporting.
• Program / project management: Excellent organizational and project management skills; able to manage multiple workstreams with strong attention to detail and a structured, logical approach.
• Strategic ownership & delivery: Ability to define a strategic agenda spanning multiple groups and drive it through to completion, including alignment, execution, and measurable outcomes.
• Stakeholder management & executive presence: Proven ability to build strong internal relationships across a broad set of functions and communicate effectively with senior and global business leaders.
• Communication: Excellent written and verbal communication skills; able to create crisp narratives and present complex topics clearly.
• Tools / technical capability: Strong Microsoft PowerPoint and Microsoft Excel skills, including the ability to build executive-ready presentations and perform quantitative analysis and reporting.

Preferred Qualifications, Skills And Capabilities

• Relevant functional experience: Experience in business management, operations, project management, and/or business strategy roles.
• Industry experience: Preferred experience in merchant acquiring/processing; broader exposure to payments and/or financial services is also acceptable.
• Strategic orientation: Strategic mindset with the ability to anticipate future demands, challenges, and tradeoffs, and translate them into actionable plans.
• Continuous improvement: Ability to evaluate, refine, and standardize management processes; adapt to emerging threats and trends while maintaining operating efficiency.
• Facilitation & alignment: Ability to facilitate meetings and multi-stakeholder dialogues to drive alignment, decisions, and follow-through.Network building: Experience building and expanding business management networks/communities to share best practices and improve consistency across teams.
• OKR familiarity: Familiarity with Objectives and Key Results (OKR) frameworks (goal-setting and progress tracking).
• Growth mindset: Focus on self-development and continuous learning.
• Working style: Energetic and dynamic; highly motivated self-starter with excellent time management and prioritization skills.
• Collaborative, positive, and inclusive team approach: Brings a consistently positive, solutions-oriented mindset; partners exceptionally well across teams; and fosters a welcoming environment by prioritizing the best outcome over ownership championing strong ideas regardless of where they originate.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.