Fraud Manager

SCU Credit Union; Marshall Corner (MA); On-site; USD 85,000 - 105,000; Full time

Job summary

SCU Credit Union in Massachusetts seeks a Fraud Prevention Manager to lead the fraud department, ensure regulatory compliance, and supervise Fraud Analysts. The role focuses on developing and implementing effective fraud controls and reporting mechanisms.

The ideal candidate will have experience with Verifin, strong data analysis skills, and a background in compliance. The position offers a competitive salary and growth opportunities within a community-focused credit union.

Qualifications

• Bachelor's degree (B.A.) from four-year college or university, or 3–5 years related compliance experience.
• Experience with Verifin is preferred.
• Proficiency in Microsoft Office including Outlook, PowerPoint, Access, Excel and Word.
• Ability to analyze data and provide recommendations to mitigate risk.

Responsibilities

• Directly manage the Fraud Analysts, including coaching, training, evaluating and disciplinary action as needed.
• Provide training across other business units to educate the team on how to minimize fraud.
• Investigate more complex fraudulent activity.
• Maintain knowledge of investigative fraud techniques, BSA/AML laws, privacy laws and state/federal regulations.

Skills

Verifin experience

Data analysis

Education

Bachelor's degree (B.A.)

Tools

Verifin

Microsoft Office

Job description

Description

SUMMARY:

The Fraud Prevention Manager is responsible for directly assisting in developing, implementing, administering and maintaining all aspects of the Fraud Department. The manager will ensure a high level of compliance with all related regulations and internal policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Directly manager the Fraud Analysts, including coaching, training, evaluating and disciplinary action as needed. Will set goals for the team that align with the Credit Union’s goals.
• Provide training across other business units to educate the team on how to minimize fraud.
• Investigate more complex fraudulent activity.
• Maintains current knowledge and awareness of investigative fraud techniques, Bank Secrecy Act, anti-money laundering laws, privacy laws, NCUA regulations and state/federal laws, investigation and security incident policy and procedure.
• Utilizes and maintains Verifin system and technology, proactively analyzes, and detects fraudulent activity.
• Compiles various reports for management, to update the status of current investigations.
• Tracks fraud events including loss and recovery and provides management reporting.
• Develops, maintains, and implements policies/procedures to detect and prevent fraudulent activity.
• Ensure that proper procedures are clearly documented in Standard Operating Procedures.
• Interacts with members as needed who are reporting fraudulent activity.
• Responsible for escalated suspicious activity for further review and regulatory reporting.
• Reviews suspicious documentation submitted for both new accounts and loans.
• Reviews the following daily reports for potential fraud, HELOC advance report, ACH Origination report, Large transaction report, Red Flag tracking report, and ChexSystems Sentry Service alerts.
• Assist the Compliance department in compiling relevant information and narrative to make the determination if a SAR is needed to be filed.
• Works as a liaison with law enforcement agencies in conducting fraud investigations to file police reports on half of the Credit Union.

SUPERVISORY RESPONSIBILITIES

Oversee Fraud and Sr. Fraud Analysts.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Experience with Verafin is preferred

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university; or three to five years related experience and/or training, specifically in compliance. Ability to analyze data and provide recommendations and/or resolutions to mitigate risk.

TECHNICAL SKILLS

Ability to analyze and resolve problems. Proficient with Microsoft Office, including; Outlook, Power Point, Access, Excel and Word

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Must be able to analyze and convert raw data into cohesive, presentable data to be shared with multiple sources upon request.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel, reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

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The pay range for this position is $85,000 to $105,000 per year and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The range may be modified in the future. An employee’s pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.

SCU Credit Union is an equal employment opportunity employer.