Fraud Investigator II

Grow Financial Federal Credit Union; Manchester (NH); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Volunteer days

Professional development allowance

Health benefits

Retirement plan

Employee discounts

In-house training

Job summary

Grow Financial Federal Credit Union is seeking a Fraud Investigator II to independently manage a broad range of fraud cases and support prevention initiatives. The role interfaces with technical partners to monitor system outputs and fraud patterns while educating members and staff on fraud topics.

The position emphasizes daily review of predictive reports and actionable follow-up, with opportunities for remote or in-person work depending on location and program needs.

Qualifications

• Associates degree preferred; high school diploma or equivalent required.
• 12+ months experience as Fraud Investigator I or 3 years in a financial field such as fraud/loss prevention, BSA/AML, collections, or lending operations.
• Exercises mature judgment and critical thinking.

Responsibilities

• Manage a broad range of fraud case types and contribute to fraud prevention initiatives.
• Review predictive reports daily and take appropriate actions on accounts.
• Collaborate with technical partners to understand system outputs and fraud patterns.
• Participate in Fraud Team projects and provide education to members and employees on fraud topics.

Skills

Fraud investigation

Critical thinking

Communication skills

Microsoft Office

Education

Associates Degree preferred

High school diploma or equivalent

Tools

Microsoft Office

Job description

Overview

At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally. Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in‑person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in‑person collaboration or seek a balance between the two, you’ll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams.

Grow Financial is headquartered in Tampa, FL. For remote roles, candidates must be located in the following states:

• AL
• AZ
• AR
• DE
• FL
• GA
• ID
• IN
• IA
• KS
• KY
• LA
• MS
• MO
• MT
• NE
• NH
• NC
• ND
• OH
• OK
• PA
• SC
• SD
• TN
• TX
• UT
• WV
• WI
• WY

Benefits/Perks

• Work‑life balance: 15 days of paid vacation to start, plus paid holidays and sick time
• Family‑first benefits: Paid family leave for eligible team members
• Community impact: Two paid volunteer days each year
• Professional development: up to $5,250 annually for full‑time team members
• Retirement readiness: 401(k) with employer contributions and matching totaling up to 8% for team members
• Comprehensive healthcare: Medical, dental, vision, virtual care, and mental health support
• Financial perks: Special team member discounts on consumer loans
• Career growth and development: Dedicated in‑house training team focused on helping you reach your full potential

Responsibilities

The Fraud Investigator II role is focused on independently managing a broad range of fraud case types and contributing to fraud prevention initiatives. This role bridges operational execution with emerging fraud trends and supports collaboration with technical partners to understand system outputs and fraud patterns. Emphasis is placed on daily review of predictive reports and taking appropriate actions on accounts. Other duties include participation in Fraud Team area‑related projects and training/education of credit union members and employees on fraud related topics.

Qualifications

• REQUIRED SKILLS/EXPERIENCE: Associates Degree preferred; high school diploma or equivalent required. 12‑months experience as a Fraud Investigator I at Grow Financial FCU or 3 years work experience in a financial related field such as fraud/loss prevention, BSA/AML compliance, collections, or lending operations.
• Exercises mature judgment and critical thinking skills.
• Maintains strong communication including written abilities, presentation skills, active listening, voice quality, grammar, strong interpersonal skills, multi‑tasking ability, conflict management and telephone etiquette skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and the ability to effectively operate standard office equipment in a remote or in‑office environment.

Physical Demands

• PHYSICAL DEMANDS Must be able to sit for extended periods of time.
• Must be able to read, write, speak and type English.
• Must be able to hear and use a telephone.
• Use of computer requires repetitive keystrokes.

Work Environment

• Primarily work from home setting.
• Sedentary role.
• Travel to other branches or locations required as needed.

An Equal Opportunity Employer Minorities/Females/Veteran/Disabled