Fraud Investigation & Recovery Specialist

Seacoast Bank; Florida; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Seacoast Bank is seeking a Fraud Investigator to protect customers by thoroughly investigating and documenting fraud cases, identifying trends, and taking swift actions to recover funds. You will manage ongoing caseloads end-to-end and ensure documentation supports findings per regulatory requirements.

Responsibilities include responding to escalations, providing SME input to inquiries, maintaining knowledge of bank products, and promoting improved fraud prevention practices aligned with

Qualifications

• 3 to 5 years fraud department experience in a retail banking organization.
• Competency in Microsoft Excel, Word, and PowerPoint.
• Strong investigative skills, supported by well-developed analytics, writing, and decision-making abilities.
• Well organized with the ability to manage multiple tasks and priorities.
• Sound judgment, reliable intuition, and persistent curiosity.

Responsibilities

• Provide end-to-end management of an ongoing, evolving caseload of fraud investigations and their timely resolutions, including recovery efforts.
• Ensure flawless documentation to support fraud case findings, outcomes, and resolutions in accordance with department procedures and applicable regulatory requirements.
• Respond proportionately to matters escalated by junior staff and escalated complex or emerging fraud cases to senior staff as appropriate.
• Provide subject matter expertise to fraud-related inquiries from internal and external partners.
• Maintain familiarity with the Bank’s products and services, customer base, operating environment, financial performance, business objectives, and strategic roadmap.
• Proactively identify, propose, and implement enhancements to department and Bank training, practices, and systems to promote fraud reduction in alignment with corporate strategic and business objectives; and
• Educate and influence business partners toward improved fraud prevention practices and behaviors that enhance overall profitability and competitiveness.

Skills

Investigative skills

Analytics

Written communication

Organization

Education

Bachelor's degree in finance or related field

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

The Fraud Investigator helps protect Seacoast Bank and its customers by thoroughly investigating and documenting fraud cases, identifying emerging fraud trends, and taking swift action to recover funds.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide end-to-end management of an ongoing, evolving caseload of fraud investigations and their timely resolutions, including recovery efforts.
• Ensure flawless documentation to support fraud case findings, outcomes, and resolutions in accordance with department procedures and applicable regulatory requirements;
• Respond proportionately to matters escalated by junior staff (complaints, inquiries, etc.) and escalate complex or emerging fraud cases to senior staff as appropriate;
• Provide subject matter expertise to fraud-related inquiries from internal and external partners;
• Maintain familiarity with the Bank’s products and services, customer base, operating environment, financial performance, business objectives, and strategic roadmap;
• Proactively identify, propose, and implement enhancements to department and Bank training, practices, and systems to promote fraud reduction in alignment with corporate strategic and business objectives; and
• Educate and influence business partners toward improved fraud prevention practices and behaviors that enhance overall profitability and competitiveness.
• Adhere to Seacoast Bank’s Code of Conduct.

EDUCATION and/or EXPERIENCE:

• 3 to 5 years fraud department experience in a retail banking organization, ideally in a mid-size bank;
• Competency in Microsoft Excel, Word, and PowerPoint;
• Strong investigative skills, supported by well-developed analytics, writing, and decision-making abilities;
• Well organized with the ability to manage multiple tasks and priorities; and
• Sound judgment, reliable intuition, persistent curiosity, and an aversion for loose ends.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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