Fraud & Financial Crimes Investigator

First Tech Federal Credit Union; Chelmsford (MA); Hybrid; USD 74,000 - 89,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Generous 401(k) match

Paid Time Off (up to 15 days) + sick 3

Paid federal holidays

Employee pricing on lending products

Job summary

First Tech Federal Credit Union seeks a Financial Crimes Investigator to conduct investigations into known or suspected fraudulent activity affecting members and products. You will analyze fraud alerts, leads, and member activity to identify schemes and support loss mitigation, partnering with law enforcement and regulators as appropriate.

The role emphasizes documenting findings, maintaining case files, and coordinating with internal teams to strengthen controls and prevent future losses.

Qualifications

• 2+ years of experience investigating suspicious activity, including evidence collection and case documentation.
• Experience analyzing transactional activity and identifying suspicious patterns.
• Understanding financial crime schemes such as identity theft, account takeover, check and payment fraud, elder exploitation, and synthetic identity activity.
• Strong investigative, analytical, critical-thinking, and problem-solving skills.

Responsibilities

• Investigate known or suspected suspicious activity across deposit accounts, loans, payments, digital banking, cards, account takeover, identity theft, elder exploitation, and other financial crimes.
• Analyze alerts, referrals, transaction activity, member complaints, detection-system leads, and other sources to identify risks.
• Gather, review, and evaluate evidence from internal systems, records, and external sources to support investigations.
• Document findings, maintain case files, and prepare detailed summaries for regulatory and law enforcement needs.
• Coordinate investigations with federal, state, and local law enforcement, regulatory bodies, and prosecutorial staff as appropriate.
• Escalate suspicious activity and support referrals for regulatory reporting with BSA/AML investigators when applicable.
• Identify suspicious activity trends and root causes; recommend corrective actions to reduce risk exposure.
• Support recovery efforts including account restrictions, chargebacks, and loss mitigation actions.
• Respond to requests for information from stakeholders, auditors, compliance partners, and law enforcement.
• Collaborate with multiple teams to improve prevention controls and investigation effectiveness.
• Monitor industry trends to enhance investigative effectiveness.

Skills

Investigative experience

Analytical thinking

Report writing

Multitasking

Interpersonal skills

Tools

Case management systems

Detection platforms

Banking systems

Microsoft Office

Job description

First Tech Federal Credit Union seeks a Financial Crimes Investigator to conduct investigations into known or suspected fraudulent activity affecting members and products. You will analyze fraud alerts, leads, and member activity to identify schemes and support loss mitigation, partnering with law enforcement and regulators as appropriate.

The role emphasizes documenting findings, maintaining case files, and coordinating with internal teams to strengthen controls and prevent future losses.