Fraud Analytics & Loss Prevention Assistant Manager

Sunflower Bank Mortgage Lending; Houston (TX); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) Plan with 6% Match

Health/Dental/Vision Insurance

Company-paid Life Insurance

Tuition Reimbursement

Fitness Reimbursement

Paid Time Off

Volunteer Leave

Paid Holidays

Job summary

Sunflower Bank, N.A. is looking for an energetic Fraud Analytics & Loss Prevention Assistant Manager to lead the day-to-day operations of fraud prevention and investigations.

This role supports the Fraud Analytics & Loss Prevention Manager and provides direct oversight of investigations and case management. The position emphasizes coordinating response to significant fraud events, analyzing trends, and developing team capabilities, with potential for remote work.

Qualifications

• Bachelor's degree required; additional banking or fraud certifications are a plus.
• At least 5 years in fraud, financial crimes, or loss prevention with leadership experience.
• Knowledge of BSA/AML, deposit operations, and fraud schemes.
• Ability to make risk-based decisions in time-sensitive situations.

Responsibilities

• Oversee fraud investigations, alerts, referrals, and incidents with timely resolution.
• Prioritize and manage team workloads based on risk exposure and potential loss.
• Provide guidance on complex cases and escalate significant fraud events.
• Coordinate response efforts, analyze trends, and suggest control improvements.
• Coach and develop staff and manage performance and staffing.
• Maintain policies and standards for fraud risk management.
• Collaborate with business lines and regulators as needed.
• Ensure compliance with industry laws and company procedures.

Skills

Fraud investigations

Leadership

Case management

Risk assessment

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Fraud detection systems

Job description

Description

At Sunflower Bank, N.A., we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it’s what we do every day for clients and associates. Learn more about Sunflower Bank, N.A. at sunflowerbank.com.

Job Type

Full-time

Sunflower Bank, N.A.

is looking for an energetic, highly motivated individual to fill the position of a full-time Fraud Analytics & Loss Prevention Assistant Manager.

This position is under consideration to work fully remote.

Description

The Fraud Analytics & Loss Prevention Assistant Manager is responsible for supporting the day-to-day leadership and operation of the Bank’s fraud prevention, detection, investigation, recovery, and loss mitigation activities. This position serves as a key operational leader within the Fraud Analytics & Loss Prevention function and acts as the primary backup to the Fraud Analytics and Loss Prevention Manager. The Assistant Manager provides direct oversight of fraud investigations and case management, assists with workload prioritization and staff development, coordinates response to significant fraud events, and helps ensure fraud risks are identified, escalated, documented, and addressed timely.

Responsibilities

• Oversee fraud investigations, alerts, referrals, and fraud-related incidents, ensuring timely resolution, effective loss mitigation, proper documentation, and compliance with established procedures.
• Prioritize and manage team workloads based on risk exposure, customer impact, potential loss, recovery opportunities, and service level expectations.
• Review complex fraud cases, provide investigative guidance, and serve as the escalation point for significant fraud events and operational decisions.
• Coordinate fraud response efforts, support containment activities, analyze fraud trends and loss data, and recommend control improvements to mitigate emerging risks.
• Lead, coach, and develop Fraud Analytics & Loss Prevention staff while supporting staffing, performance management, and employee development.
• Maintain fraud policies, procedures, detection strategies, operational controls, reporting, and investigation standards to promote consistent fraud risk management across the organization.
• Partner with business lines and support functions to strengthen fraud prevention efforts, support regulatory and audit activities, and address emerging fraud threats.
• Perform the job in accordance with applicable industry laws and regulations as well as the policies and procedures established by the company.

Education / Experience Preferred

• Bachelor's degree in a related field preferred. Equivalent combination of education, professional certifications, banking experience, fraud investigations, analytics, or loss prevention experience may be considered.
• Minimum 5 years of fraud, financial crimes, loss prevention, risk management, or related banking experience, including leadership or supervisory responsibilities preferred.
• Strong knowledge of common fraud schemes affecting financial institutions, including check fraud, ACH fraud, wire fraud, account takeover, identity theft, business email compromise, impersonation scams, and deposit account fraud.
• Demonstrated experience managing complex investigations and responding to active fraud events.
• Working knowledge of BSA/AML requirements and the relationship between fraud investigations and suspicious activity reporting.
• Knowledge of deposit and payment operations, including ACH, wires, checks, debit cards, online banking, and other payment channels.
• Ability to make sound risk-based decisions in time-sensitive situations.
• Strong written and verbal communication skills, including the ability to communicate complex fraud matters to management and business partners.
• Ability to work effectively across Operations, BSA/AML, Risk, Information Security, Legal, Compliance, and customer-facing business lines.
• Ability to manage multiple tasks and deadlines simultaneously and perform in a dynamic environment while maintaining a positive mindset and strong organization.
• Strong proficiency in Microsoft Office applications, including Excel, Outlook, Teams, and Word, with the ability to effectively utilize fraud detection, case management, reporting, and other operational systems to support investigations, analytics, and risk mitigation efforts.
• Professional demeanor and appearance

Pay is dependent on knowledge, skills, abilities, experience, and location.

Working Conditions

The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work-related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

Sunflower Bank Benefits

People choose to “bank” with us, but for those we serve, we’re more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team.

Like our namesake, the sunflower, we are:

• Rooted in Strength
• Propelled by Growth
• Individuals in a Great Whole
• Creating Possibility
• Community Focused

Associates Enjoy Outstanding Benefits, Including:

• 401(k) Plan with 6% Match
• Health/Dental/Vision Insurance
• Company-paid Life Insurance
• Tuition Reimbursement
• Fitness Reimbursement
• Paid Time Off
• Volunteer Leave
• Paid Holidays
• Plus many more associate perks & incentives!

EOE/AA: Minorities/Females/Disabled/Vets

Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.

Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days.

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