Fraud Analyst L1

Tata Consultancy Services Limited; Milford (OH); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Annual incentive

Medical coverage

Dental & Vision

Parental leaves

401K plan

Training reimbursement

Job summary

Tata Consultancy Services Limited in Milford, OH is seeking a Fraud Investigator (L1) to monitor, review, and investigate potentially fraudulent transactions and customer activity. You will perform initial fraud assessments, document findings, and escalate complex cases to L2/L3 investigators while ensuring compliance with policies and regulatory requirements.

Responsibilities include reviewing alerts, analyzing transactions, verifying customer identities, and maintaining detailed case records.

Qualifications

• Bachelor of Business Administration completed from a recognized program.
• Experience in fraud investigations or financial crime is a plus.

Responsibilities

• Monitor alerts from fraud monitoring systems and review suspicious activity.
• Investigate potential fraud across Debit/Credit Cards, ACH, Wire, Check Fraud, Account Takeover, Identity Theft, and Digital Banking Fraud.
• Validate customer activity using available tools and data sources.
• Identify emerging fraud trends and perform risk assessments on flagged accounts/transactions.
• Apply predefined fraud rules, procedures and controls during investigations.
• Document investigation findings in case management systems and escalate high-risk cases.

Skills

Fraud and Forensic

Education

Bachelor of Business Administration

Job description

The Fraud Investigator (L1) is responsible for monitoring, reviewing, and investigating potentially fraudulent transactions, account activities, and customer behaviors. The role involves performing initial fraud assessments, identifying suspicious patterns, documenting findings, and escalating complex cases to higher investigation levels. The incumbent ensures adherence to regulatory requirements, internal policies, and fraud prevention controls.

Transaction Monitoring & Investigation

• Review alerts generated through fraud monitoring systems.
• Analyze financial transactions for unusual or suspicious activity.
• Investigate potential fraud involving:
  • Debit/Credit Cards
  • ACH Transactions
  • Wire Transfers
  • Check Fraud
  • Account Takeover
  • Identity Theft
  • Digital Banking Fraud
• Validate customer activity using available tools and data sources.

Fraud Detection & Analysis

• Identify emerging fraud trends and patterns.
• Perform risk assessments on flagged accounts and transactions.
• Differentiate between genuine customer activity and fraudulent behavior.
• Apply predefined fraud rules, procedures, and controls.

Customer Verification

• Contact customers when necessary to verify suspicious transactions.
• Conduct authentication and identity verification procedures.
• Provide professional customer support while handling fraud-related inquiries.

Case Management

• Document investigation findings accurately in case management systems.
• Maintain detailed records of reviews, actions taken, and outcomes.
• Escalate high-risk or complex fraud cases to L2/L3 investigators or management.
• Meet established productivity and quality standards.

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

Milford, OH

Function

BUSINESS PROCESS SERVICES

Role

Analyst

ID

435176

Skills

Fraud and Forensic

Desired Candidate Profile

Qualifications

BACHELOR OF BUSINESS ADMINISTRATION

Salary Range: $50,000 - $65,000 per year