Franchise Success Manager

Neighborly®; Texas; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Bonus opportunities

Job summary

Neighborly, a hub of home and business service brands, is hiring a Franchise Success Manager for the Strategic Operations team in Texas. You will own the onboarding program for new owners, creating a scalable framework and standardized processes across all brands while preserving brand-specific needs.

You will partner with senior leaders, build dashboards, and drive enterprise-wide improvements in onboarding effectiveness and franchise performance.

Qualifications

• 5+ years in program management, franchise operations, business operations, onboarding or related field.
• Proven ability to lead cross-functional initiatives and influence multiple functions.
• Experience developing and monitoring KPIs, scorecards, dashboards, and executive reporting.
• Experience partnering with senior leaders to drive strategic initiatives.

Responsibilities

• Own onboarding program across Neighborly brands, driving consistency and franchise success.
• Design and enhance the onboarding system with scalable, enterprise-wide framework.
• Standardize onboarding processes while preserving brand-specific nuances.
• Define onboarding standards, cadences, milestones and success measures.
• Coordinate onboarding through cross-functional collaboration and stakeholder engagement.
• Serve as advisor to Brand Presidents and franchise leadership.
• Develop dashboards and executive reporting on onboarding and performance metrics.
• Lead initiatives to improve franchise owner effectiveness and communications.

Skills

Cross-functional leadership

KPIs & dashboards

Executive reporting

Stakeholder management

Program management

Education

Bachelor’s degree in Business or related field

Job description

Are you looking for a place where you can bring your experience and make an impact?

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

Bring your experience and be empowered to innovate.

As a Franchise Success Manager on the Strategic Operations team, a typical day for you will include:

• Serve as the enterprise owner of the new owner onboarding system, creating and evolving a standardized approach that drives consistency, efficiency, and franchise owner success across all Neighborly brands.
• Design, implement, and continuously enhance Neighborly’s new owner onboarding system, establishing a scalable, enterprise-wide framework that can be leveraged across all brands.
• Evaluate brand-specific onboarding processes that identify opportunities to standardize best practices while preserving necessary operational nuances.
• Establish and document onboarding standards, communication cadences, milestones, and success measures that drive consistency across the franchise network.
• Ensure a seamless and coordinate onboarding experience through cross-functional collaboration and stakeholder engagement.
• Serve as a trusted advisor and strategic thought partner to Brand Presidents and franchise leadership teams.
• Partner with brand stakeholders to develop, refine, and implement a standardized onboarding framework that balances enterprise consistency with brand-specific requirements.
• Lead cross-functional initiatives that improve franchise owner effectiveness while creating greater consistency and efficiency in communications, processes, and onboarding experiences across brands.
• Build alignment among Operations, Marketing, Technology, Training, and Support teams to ensure a cohesive and scalable onboarding model.
• Facilitate executive-level discussions regarding onboarding strategy, performance, risks and opportunities for continuous improvement.
• Define, track and report on key onboarding and franchise performance metrics.
• Develop dashboards and executive reporting that provide visilbity into onboarding effectiveness, franchisee ramp-up progress, and business outcomes.

Bring your skills and be inspired to achieve success.

(Required qualifications)

• Experience: 5+ years of experience in program management, franchise operations, business operations, onboarding, consulting, or related field.
• Skills:
  • Demonstrated success leading cross functional initiatives and influencing stakeholders across multiple business functions.
  • Experience developing and monitoring KPIs, scorecards, dashboards, and executive level reporting.
  • Proven ability to analyze business performance data and translate insights into operational improvements.
  • Experience supporting franchise sytems, multi-unti operations, or customer onboarding programs preferred.
  • Experience partnering directly with senior leaders and executives to drive strategic initiatives.
  • Project management certification or demonstrated program management expertise preferred.
• Education: Bachelor’s degree in Business, Training & Development, Organizational Development, or related field preferred
• Schedule / in-office requirements:
  • Hybrid working model; Monday-Wednesday in office, Thursday/Friday teleworking.
  • Our office locations is: 500 E John Carpenter Fwy, Irving, TX

Bring your goals and be enabled to reach them.

• Competitive Pay: Commensurate with experience
• Schedule: Full-time, Monday – Friday, 8 AM – 5 PM local time zone
• Benefits: Check out our benefits offerings here: Neighborly Benefits
• Financial Benefits: Equity and bonus opportunities

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

Brand:

Neighborly - USA Shared Services