Franchise Hotel - Front Desk Representative

InterContinental Hotels Group; California, Ukiah (MO, CA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to create unforgettable guest experiences. This role involves welcoming guests, managing bookings, and providing tailored recommendations to ensure every visitor feels at home. With a focus on exceptional service, the ideal candidate will possess strong communication and problem-solving skills. Join a supportive team that values diversity and fosters an inclusive environment, where your contributions will make a significant impact on guests' stays. If you thrive in a dynamic setting and enjoy helping others, this opportunity is perfect for you.

Benefits

Competitive Salary

Free Breakfast

Fitness Center Access

Inclusive Work Environment

Qualifications

• Strong communication skills to engage with guests effectively.
• Excellent problem-solving abilities to enhance guest experiences.

Responsibilities

• Welcome guests warmly to create memorable experiences.
• Manage check-in and check-out processes smoothly.

Skills

Communication Skills

Problem-Solving Skills

Fluency in Local Language

Tech-Savvy

Education

High School Diploma

Job description

[aboutus]

The Holiday Inn Express & Suites Ukiah isa 4-story hotel with 92 rooms and 22 suites, offering business services, an outdoor pool, and mountain views.It's a newer property built in 2021, known for its clean, comfortable, and quiet rooms.The hotel also provides free breakfast, laundry facilities, and a fitness center.

[daytoday]

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Every day is different, but you’ll mostly be:
● Kicking off truly memorable guest experiences with the warmest of welcomes
● Acknowledging IHG Rewards Club members and returning guests in person or over the phone
● Taking, managing, and receiving payments for guest bookings
● Making the check-in and check-out process feel swift and seamless
● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

[requirements]

● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
● Fluency in the local language - extra language skills would be great, but not essential
● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

[benefits]

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.