Franchise Business Consultant (located in Raleigh / Durham)

International-Dairy-Queen,-Inc.; Raleigh (NC); Hybrid; USD 95,000 - 117,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K match

Paid time off

Job summary

International Dairy Queen, Inc. in Raleigh, NC, seeks a Franchise Business Consultant to guide and coach franchisees and the Operations team toward short- and long-term goals. You will leverage restaurant-operations expertise to improve sales, profits, standards, and systems while ensuring customer expectations are met.

Experience in multi-unit, high-volume settings is preferred. The role also involves planning, consulting on marketing performance, and supporting development, reinvestment, and

Qualifications

• Bachelor’s degree in business, restaurant management or related field or equivalent restaurant operations experience.
• 4+ years of restaurant management (multi-unit/high volume preferred) and/or franchise operations management.
• Thorough knowledge of the Restaurant Industry (QSR preferred).
• Thorough knowledge of restaurant operations.
• Proficient knowledge of marketing, finance, training, human resources, and development.

Responsibilities

• Provide guidance and coaching to franchisees and Operations team to achieve short and long-term company and operational goals.
• Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards, and operating systems.
• Ensure compliance with IDQ policies and system standards.
• Gain and maintain support of DMA chair people and other key franchisee leadership in achieving operational goals.
• Engage functional experts when needed.
• Provide support to other functions when needed.
• Effectively implement and execute the Worldwide Operations Business Plan for a District.
• Develop and implement a district-wide business plan (marketing, operations, training, development, supply chain).
• Provide counsel to ensure plans include goals and strategies in support of ADQ’s plans.
• Provide advice in developing marketing performance through partnerships with departments, vendors, and franchisees.
• Position franchisees for optimal shift management, food safety, quality, service, cleanliness, and maintenance goals.
• Position franchisees to achieve optimal financial health.
• Partner with ADQ staff to position franchisees to develop, reinvest, and renew strategies.
• Provide support to other departments/functions as needed.
• Assist with new store openings as required.
• Complete Ad Hoc projects as required.

Skills

Franchise operations

Restaurant management

Marketing knowledge

Finance literacy

Communication skills

Multitasking

Relationship building

Detail oriented

Education

Bachelor’s degree in business/restaurant management or related field

Job description

Franchise Business Consultant (located in Raleigh / Durham)

• Full-time
• Job Duration: Regular

About International Dairy Queen, Inc.

International Dairy Queen, Inc. (IDQ), based in Minneapolis, Minnesota, is the parent company of American Dairy Queen Corporation and Dairy Queen Canada, Inc. Through its subsidiaries, IDQ develops, licenses, and services a system of more than 7,800 DQ restaurants in more than 20 countries. IDQ is a subsidiary of Berkshire Hathaway, Inc. For more information, visit DairyQueen.com.

Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.

JOB OVERVIEW

Provide guidance and coaching to franchisees and Operations team to achieve short and long-term company and operational goals. Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards, and operating systems while maintaining or exceeding customer expectations. Ensure compliance with IDQ policies and system standards. Gain and maintain support of DMA chair people and other key franchisee leadership in achieving operational goals. Engage functional experts when needed. Provide support to other functions when needed.

Planning

• Effectively implement and execute the Worldwide Operations Business Plan (rolling 1-, 2-, and 3-year plan) for a particular District. Develop and implement a district-wide business plan (i.e., integrated marketing, operations, training, development, and supply chain plan)
• When and where appropriate, establish and implement effective business plans with franchise owners in the district. Provide necessary counsel and assistance to ensure the plans include specific goals and strategies in support of ADQ’s Operations and Marketing Plan.

Consulting

• Provide advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors, and franchisees.
• Responsible for positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by Operations’ Business Plan and ADQ’s operating standards.
• Provide impactful advice and counsel to position franchisees for optimal financial health.
• Partner with appropriate ADQ staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies.

Other

Provide support to other departments/functions as needed.

May assist with new store openings as required.

Complete Ad Hoc projects as required.

The US national base salary range for this position is $95,120 - $116,522. This position is also eligible for a bonus. The base salary range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location and relevant education or experience.

• Bachelor’s degree in business, restaurant management or a related field or equivalent restaurant operations experience.
• 4 or more years of restaurant management (multi-unit/high volume preferred) and/or franchise operations management (or an equivalent combination of education and experience).
• Thorough knowledge and familiarity with the Restaurant Industry (QSR preferred).
• Thorough knowledge of restaurant operations.
• Proficient knowledge of marketing, finance, training, human resources, and development.
• Well organized with a high attention to detail and accuracy.
• Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
• Strong communication skills, with the ability to clearly articulate concepts and programs to a variety of audiences.
• Excellent written and verbal communication skills.
• Ability to provide excellent customer service to both internal and external clients.
• Strong ability to multitask and prioritize multiple projects and requests simultaneously.
• Relationship-building skills with the ability to create mutually beneficial relationships with both internal and external clients.
• Ability to work quickly in a fast-paced environment with frequent interruptions.

Job also requires:

• Ability to be available and to work occasional evening and weekend hours as necessary, to meet business needs of franchisees.
• ServSafe certification
• Frequent (4+ hours per day) communication via telephone and email.
• Ability to travel overnight for franchisee and staff meetings/visits an average of two weeks per month.
• Ability to drive an automobile for franchisee and staff meetings/visits. May require sitting in vehicle up to 8 hours per day, when traveling. Must be able to be insured by company insurance provider.
• Ability to travel by airplane as necessary.
• Ability to stand on concrete or tiled floors for up to 8 hours per day, when visiting a franchisee location.
• No food or beverage allergies that would prevent you from tasting products or working in and around a Dairy Queen restaurant environment.

All your information will be kept confidential according to EEO guidelines.

Our benefit package supports the well-being of our employees and their families. Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more! To learn more about our great benefit offerings.

Most positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 3 collaboration days a week. Additional in office time may be required to support team/project needs.

Inclusion & Belonging

We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work, and where we recruit, engage, and retain employees, franchise owners, and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome.

IDQ is an Equal Opportunity Employer, and we use E-Verify to confirm the identity and employment eligibility of all new team members. You must be authorized to work in the United States without the need for employer sponsorship.