Framing Specialist - Custom Solutions & Customer Experience

Michaels; Novi (MI); On-site; USD 28,000 - 40,000; Full time

Job summary

Michaels in Novi, MI is seeking a helpful store associate to build customer relationships and deliver framing solutions. You will guide customers, complete custom framing orders on time, and maintain a well-merchandised, in-stock store.

The role emphasizes friendly service, adherence to SOPs, and teamwork across the store. Responsibilities include operating the cash register, supporting omni-channel processes, stocking, and safety programs.

Qualifications

• Basic computer skills and basic measuring skills.
• Ability to operate the framing equipment and glass cutter.

Responsibilities

• Adhere to SOPs and Company programs to ensure compliance with laws and requirements.
• Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop.
• Complete framing orders with a high degree of quality and on time.
• Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment.
• Assist with Omni channel processes.

Skills

Retail experience

Basic computer skills

Measuring skills

Framing equipment operation

Glass cutter

Sales experience

Tools

Framing equipment

Glass cutter

Job description

Michaels in Novi, MI is seeking a helpful store associate to build customer relationships and deliver framing solutions. You will guide customers, complete custom framing orders on time, and maintain a well-merchandised, in-stock store.

The role emphasizes friendly service, adherence to SOPs, and teamwork across the store. Responsibilities include operating the cash register, supporting omni-channel processes, stocking, and safety programs.