Fragrances Sales Support Associate - Estee Lauder Luxury Fragrances, Old Orchard - Full Time

Macy's; Skokie (IL); Sur place; USD 30 000 - 36 000; Plein temps

Avantages offerts par ce poste

Health and wellness coverage

401(k) match

Paid time off

Résumé du poste

Macy’s is seeking a Fragrance RSS Colleague to deliver exceptional customer service, demonstrate fragrances, and support inventory and sales activities in-store. This role requires engaging with customers, attending training sessions, and maintaining a well-organized fragrance area.

The role offers full-time hours (30+ per week) with benefits, including health coverage, 401(k) matching, paid time off, and holiday pay. Retail experience and a flexible schedule are valued.

Qualifications

• Must have strong customer service skills and the ability to communicate effectively with a diverse customer base.
• Strong interpersonal skills and the ability to work well with colleagues and management.
• Ability to adapt quickly to changing priorities and work well as part of a team.
• Flexible schedule including potential weekends and holidays.

Responsabilités

• Provide exceptional customer service for fragrance products and related items.
• Explain and demonstrate use of fragrances to customers.
• Maintain inventory, stock presentation, and replenishment.
• Participate in product training and sales events to drive revenue.
• Ensure operations are compliant with store policies and safety standards.

Connaissances

Customer service

Communication

Interpersonal skills

Adaptability

Teamwork

Flexible schedule

Formation

High School Diploma or equivalent

Description du poste

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Fragrance RSS Colleague is responsible for providing professional services to customers by selling and demonstrating fragrances and related items, as well as contributing to the success of the department. The colleague is also responsible for fulfillment and performing other duties as necessary.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What You Will Do

• Provide exceptional customer service in all aspects of total store and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
• Explain and demonstrate use of fragrances through actual application or card application
• Partner with Fragrance Counter Manager or CSX Manager of inventory and other inaccuracies
• Attend product training classes and seminars
• Ensure proper presentation, organization, storing, and replenishment of stock
• Participate in pre-selling and sales driving events to maximize sales
• Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)
• Ensure work area is free from hazards and work in a safe manner
• Adhere to Asset Protection and inventory control and compliance procedures
• Be in compliance with all hygiene standards
• Follows shortage programs and procedures
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• Dependable attendance and punctuality

Who You Are

• High School Diploma or equivalent required.
• 1-2 years related experience.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities.
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Essential Physical Requirements You Will Perform

• This position requires lifting, constant moving, standing, and reaching with arms and hands.
• Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders
• Reaching, including above eye level, crouching, kneeling, stooping and color vision.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.