Fragrance Counter Manager - Full Time

Belk; Sumter (SC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Monthly bonus eligibility

Job summary

Belk in Sumter, South Carolina, seeks a Fragrance Counter Manager who builds personal client relationships and leads a team in fragrance and beauty trends, delivering engaging selling behaviors and executing promotions and events.

The role emphasizes ownership, product knowledge, and omnichannel experiences, with a monthly bonus eligibility and the expectation of flexible scheduling including nights and weekends.

Qualifications

• 1+ years of retail experience and a dedication to customer service excellence.
• Availability to work a flexible schedule including nights, weekends, and holidays.
• Able to lift at least 40 lbs.
• Comfortable with technology and smartphones.
• Strong communication and relationship-building skills.

Responsibilities

• Own store objectives and key metrics with accountability.
• Lead team to deliver customer service and drive sales.
• Execute promotions and events to boost fragrance business.
• Develop product knowledge and suggestive selling.
• Manage inventory accuracy and omni processes.
• Schedule alignment with business needs and events.
• Foster team culture and partnership with vendors and community.

Skills

Retail experience

Customer service

Team leadership

Communication

POS systems

Tools

POS systems

Job description

The Fragrance Counter Manager drives personal and team results by demonstrating a passion for building personalized client relationships and sharing genuine enthusiasm for fragrance and beauty trends. This role utilizes engaging selling behaviors and strategies to enhance customer experience, while executing promotions, special events, and customer outreach initiatives. The Fragrance Counter Manager possesses a competitive drive and entrepreneurial confidence. This is an hourly position, with monthly bonus eligibility.

What You Will Do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics.
• Create memorable store experiences through building genuine team, vendor, customer, and community relationships.
• Lead team in providing excellent customer service, driving sales, achieving goals, and executing successful promotional and special events to advance fragrance business and overall beauty department success. Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and enhance customer service.
• Build personal and team product knowledge, suggestive selling behaviors, and expertise in the latest industry tips and fragrance trends to create exciting customer engagement. Drive repeat client interactions as a knowledgeable and trusted resource.
• Enhance team's selling skills by assisting with onboarding, initiating teaching opportunities, and supporting associate continued learning. Connect with Fragrance Advisors through team meetings and one-on-one touch bases to review goals and performance results.
• Ensure associates are well-informed and confident in speaking to available inventory and assortment. Leverage clienteling tools and technology to provide a personalized and seamless omnichannel experience. Support store fulfillment in designated areas by accurately and efficiently executing omni processes.
• Support team with merchandising product, replenishment, recovery, and cleanliness to maintain visual merchandising and beauty hygiene standards daily. Align presentations with vendor and company directives.
• Partner with store leaders to ensure team schedules align with business needs, traffic plans, and event strategies to maximize associate and department productivity.
• Demonstrate adaptability and respond to changing circumstances, adjust tactics, and shift focus based on evolving business needs.
• Lead shortage control and inventory accuracy in designated areas by executing price changes, product transfers, and processing damaged items timely. Champion team knowledge of inventory management, asset protection procedures, and safety guidelines.

Skills And Abilities

• Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Communicate with excellence.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
• 1+ years of retail experience and a dedication to customer service excellence.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Comfortable with and enjoy assisting customers with beauty and fragrance services.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.