Fragrance & Beauty Advisor 2 - Valley Fair, CA

CHANEL; Santa Clara (CA); On-site; USD 34,440,000 - 42,568,000; Full time

Benefits offered by this job

Wellbeing days and wellbeing resources

Parental leave & fertility support

Generous paid time off (PTO)

401K and financial incentives

Comprehensive health benefits

Job summary

CHANEL in Santa Clara, CA is seeking a Fragrance & Beauty Advisor to be the brand ambassador, delivering exceptional service and building lasting client relationships. You will lead by example, upholding CHANEL standards, and contributing to sales targets through in-store and online experiences with a strong omni-channel mindset.

The role requires passion for CHANEL, emotional intelligence, and the ability to create extraordinary experiences for both internal and external clients.

Qualifications

• Provide superior service to every client through CHANEL service ritual.
• Deepen client relationships and loyalty through personal connection and trust.
• Contribute to sales targets using product, services, and data capture to loyalize clients.

Responsibilities

• Provide superior service to every client through the CHANEL service ritual.
• Deepen client relationships and loyalty through personal connection and building trust.
• Attend seasonal seminars hosted by Education Executives and utilize the Inside Beauty learning application daily.
• Uphold an omni-channel mindset for seamless in-store and online experiences.

Skills

Customer service

Sales

Relationship building

Multichannel service

Job description

FRAGRANCE& BEAUTY BOUTIQUE, FRAGRANCE & BEAUTY ADVISOR

AtCHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness ofeach individualincreases the diversity,complementarity,and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring toCHANEL.

About therole:

Be an essential part of our Fragrance &BeautycommunityatCHANEL– “the ultimate House ofLuxury.As a Fragrance & Beauty Advisor, you are the ultimateCHANELbrand ambassador. You lead by example and treat each guest with theupmostrespect, ensuring each feels welcome, confident and at ease.You have an emotional intelligence - the ability to develop strong, long-lasting relationships and the intuition to provide consistent and extraordinary experiences for both internal and external clients.

Whatimpactyoucancreate atCHANEL:

• Successfully provide superior service to every client, every day through theCHANELservice ritual.
• Deepen client relationships and loyalty through personal connection and building trust
• Contributes to build the business by achieving sales targets, using all levels such as product, services, and data capture toloyalize, recruit andretainclients
• Attend seasonal seminars hosted by Education Executives and utilize the Inside Beauty learning application on a daily basis to implement all learnings into yourday to day.
• Uphold an omni-channel mindset to directlybenefitthe client, producing a seamless experience from in-store to online and vice versa
• Address and successfully resolve client situations according to company philosophy and standards. Partner with theappropriate teamsas needed
• Understands the details of upcoming events and involves each client through introduction and demonstration
• Has solid knowledge of the Brand, its heritage andknow-how, and shares it with the clients as well as the team
• Knows and understands the business challenges, clientneedsand the surrounding market.
• Ensures that the work area is clean, tidy, hygienic, and professionalat all times; knows and respects Visual Merchandising guidelines
• Have a positive attitude, communicates with the team and the manager on a regular basis and has the sense of ethics and integrity
• Treat others with respect, acknowledges cultural differences, and is willing to learn from those differences

Youareenergizedby:

• Being service oriented, expressing genuine concernfor customer’s needs
• Being an excellent listener and eager learner
• Flexible: adaptable to scheduling changes,new ideasand direction
• An enthusiastic team player
• Confident and professional, striving for excellencein all you do

What you will bring to the team:

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Foreign language skills are preferred but notrequired
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL

Position Logistics:

• Articulate, knowledgeable and passionate about both cosmetics and fragrance
• Artistry skills and direct Brand experience preferred
• Passion forCHANELBeauty products
• Ability tolift upto 5 lbs. and stand for extended periods of time
• Front of House:Full-time in-store and in-person presencerequiredto support client sales and client service deliver elevated client service to drive business results

*Chanel, Inc. reserves the right to edit, change, or make _exceptions on designations where circumstanceswheredeemedappropriate_.

Compensation:

• Theanticipatedbase range for this position is $25 through $30.90hourly. Basehourly is onecomponentof the total compensation for this position. Other forms of variable pay may be offered for this position. Other components may include bonus potential, benefits, and/orperks

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support,MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401Kand other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

CHANELis a private company whose values are grounded in creatingthe conditionsfor people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• AtCHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect,empathy,and dignity for all.We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

CHANELCommunity:

• CHANELCommunity empowers our employees to channel their passions,talentsand sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer throughCHANELCommunity.CHANELalso matches employee donations to select charitable organizations.

Sustainability:

• CHANELMission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes theCHANELCulture Fund, which supports a select group of leading art culture institutions across the globe, and theCHANELNext Prize for the next generation of creative talent.US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

FondationCHANEL:

• Since 2011,FondationCHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support,FondationCHANELis committed to improving the safety and autonomy of women and adolescent girls around the world,impactingover a million women and girls in its first 10 years.
• For more information, please navigate to theFondationCHANELwebsitehere.

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like ImagineCHANELPeople, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*CHANELbenefits andperksare dependent on eligibility and subject to modification byCHANELat any time.