Fragrance Associate - Full Time

Belk; Winchester (VA); On-site; USD 17,000 - 22,000; Part time

Job summary

Belk in Winchester is seeking a Fragrance Advisor to drive sales and deliver an exceptional customer experience. You will demonstrate products, build client relationships, and offer customized fragrance recommendations across multiple brands, while embracing the beauty industry trends.

This hourly role requires a flexible schedule including nights, weekends, and holidays, with a focus on teamwork, accuracy, and friendly service to encourage repeat visits and solid store results.

Qualifications

• Strong commitment to customer service and store objectives.
• Able to work a flexible schedule including nights, weekends, and holidays.
• Strong communication and teamwork skills.
• Comfortable using technology and smart devices.
• Able to lift up to 40 lbs.

Responsibilities

• Demonstrate ownership and drive store objectives.
• Build memorable experiences through relationships with customers and teammates.
• Provide tailored fragrance recommendations via clienteling tools.
• Support promotions, events, and outreach to boost sales.
• Ensure omnichannel experience with inventory and product details.
• Maintain merchandising standards and brand directives.
• Assist with store operations and asset protection.

Skills

Customer service

Relationship building

Product knowledge

Communication

Technology literacy

Flexible schedule

Tools

Clienteling tools

Tablets

Inventory knowledge

Job description

The Fragrance Advisor drives sales and delivers a positive customer experience by providing excellent service through building client relationships, performing product demonstrations, and offering customized recommendations across multiple fragrance brands. This role has a genuine enthusiasm for the fragrance and beauty industry, competitive drive, and confidence to excel in a fast-paced environment. This is an hourly position.

What You Will Do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics.
• Create memorable store experiences through building genuine team, vendor, customer, and community relationships.
• Build customer loyalty by delivering excellent service, utilizing clienteling tools, and offering tailored product advice and recommendations to meet client needs and preferences.
• Execute successful promotions, special events, and customer outreach to maximize performance and drive sales.
• Utilize selling tools and digital devices to provide customers with a seamless omnichannel experience by confidently speaking to available inventory, assortment, and product details.
• Leverage training tools, use resources, and embrace feedback to continuously build product knowledge, suggestive selling behaviors, and expertise in the latest industry tips and fragrance trends. Encourage repeat client interactions as a knowledgeable and trusted resource.
• Merchandise and replenish products timely. Maintain visual merchandising, signing, and beauty hygiene standards, aligning presentations with vendor and company directives.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Demonstrate adaptability and flexibility in response to changing circumstances. Support selling and store operations by assisting with other tasks as assigned.
• Support store fulfillment and asset protection initiatives in designated areas by accurately and efficiently executing omni and operations processes, maintaining product protection standards, and adhering to safety guidelines.

Skills And Abilities

• Dedication to customer service and a drive to achieve store objectives.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Communicate with excellence.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.