Fragrance Associate - Full Time

Belk; Southern Pines (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Belk is seeking a Fragrance Advisor to drive sales and deliver a top-tier customer experience in a fast-paced setting. The role emphasizes building client relationships, product demonstrations, and tailored fragrance recommendations across multiple brands.

The position is hourly, requiring flexibility to work evenings, weekends, and holidays, with a strong emphasis on teamwork, product knowledge, and delivering memorable in-store experiences that align with Belk standards.

Qualifications

• Excellent customer service is essential and drives store objectives.
• Willingness to learn and build product knowledge for recommendations.
• Ability to take ownership of tasks and contribute to store success.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Comfort with technology and mobile tools.

Responsibilities

• Demonstrate ownership and initiative to meet store metrics.
• Create memorable store experiences through relationships with customers, vendors, and community.
• Deliver tailored product advice and clienteling to build loyalty.
• Execute promotions, events, and outreach to maximize sales.
• Provide omnichannel support using inventory and product details.

Skills

Customer service

Ownership & accountability

Communication

Technology proficiency

Flexible schedule

Team collaboration

Self-directed work

Tools

Clienteling tools

Windows OS

Smartphones/Tablets

Job description

The Fragrance Advisor drives sales and delivers a positive customer experience by providing excellent service through building client relationships, performing product demonstrations, and offering customized recommendations across multiple fragrance brands. This role has a genuine enthusiasm for the fragrance and beauty industry, competitive drive, and confidence to excel in a fast-paced environment. This is an hourly position.

What You Will Do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics.
• Create memorable store experiences through building genuine team, vendor, customer, and community relationships.
• Build customer loyalty by delivering excellent service, utilizing clienteling tools, and offering tailored product advice and recommendations to meet client needs and preferences.
• Execute successful promotions, special events, and customer outreach to maximize performance and drive sales.
• Utilize selling tools and digital devices to provide customers with a seamless omnichannel experience by confidently speaking to available inventory, assortment, and product details.
• Leverage training tools, use resources, and embrace feedback to continuously build product knowledge, suggestive selling behaviors, and expertise in the latest industry tips and fragrance trends. Encourage repeat client interactions as a knowledgeable and trusted resource.
• Merchandise and replenish products timely. Maintain visual merchandising, signing, and beauty hygiene standards, aligning presentations with vendor and company directives.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Demonstrate adaptability and flexibility in response to changing circumstances. Support selling and store operations by assisting with other tasks as assigned.
• Support store fulfillment and asset protection initiatives in designated areas by accurately and efficiently executing omni and operations processes, maintaining product protection standards, and adhering to safety guidelines.

Skills And Abilities

• Dedication to customer service and a drive to achieve store objectives.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Communicate with excellence.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.