Fragrance Associate - Full Time

belk; Pineville (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Belk is seeking a Fragrance Advisor in Pineville, NC to drive sales and deliver a positive customer experience. You’ll build client relationships, demonstrate products, and provide tailored recommendations across fragrance brands, while embracing the latest trends in a fast-paced setting.

The role emphasizes ownership, teamwork, and adaptability, with emphasis on omnichannel service and promotions. This hourly position requires flexibility for nights, weekends, and holidays.

Qualifications

• Dedication to customer service and a drive to achieve store objectives.
• Availability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to learn and apply product knowledge for recommendations.
• Comfort with technology and mobile devices used for clienteling.

Responsibilities

• Demonstrate ownership and initiative to achieve store objectives and key metrics.
• Create memorable experiences by building relationships with customers, vendors, and the community.
• Deliver tailored product advice and recommendations to meet client needs and preferences.
• Execute promotions and events to maximize performance and drive sales.
• Provide omnichannel assistance with inventory details and product information.
• Utilize training tools to expand product knowledge and suggestive selling skills.
• Merchandise and replenish products, maintain visual standards, and follow vendor directives.
• Support store culture, teamwork, and adaptability to changing circumstances.
• Assist with store operations, omni and safety procedures as assigned.

Skills

Customer service

Clienteling tools

Product recommendations

Omnichannel selling

Merchandising

Job description

The Fragrance Advisor drives sales and delivers a positive customer experience by providing excellent service through building client relationships, performing product demonstrations, and offering customized recommendations across multiple fragrance brands. This role has a genuine enthusiasm for the fragrance and beauty industry, competitive drive, and confidence to excel in a fast-paced environment. This is an hourly position.

What you will do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics.
• Create memorable store experiences through building genuine team, vendor, customer, and community relationships.
• Build customer loyalty by delivering excellent service, utilizing clienteling tools, and offering tailored product advice and recommendations to meet client needs and preferences.
• Execute successful promotions, special events, and customer outreach to maximize performance and drive sales.
• Utilize selling tools and digital devices to provide customers with a seamless omnichannel experience by confidently speaking to available inventory, assortment, and product details.
• Leverage training tools, use resources, and embrace feedback to continuously build product knowledge, suggestive selling behaviors, and expertise in the latest industry tips and fragrance trends. Encourage repeat client interactions as a knowledgeable and trusted resource.
• Merchandise and replenish products timely. Maintain visual merchandising, signing, and beauty hygiene standards, aligning presentations with vendor and company directives.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Demonstrate adaptability and flexibility in response to changing circumstances. Support selling and store operations by assisting with other tasks as assigned.
• Support store fulfillment and asset protection initiatives in designated areas by accurately and efficiently executing omni and operations processes, maintaining product protection standards, and adhering to safety guidelines.

Skills and Abilities

• Dedication to customer service and a drive to achieve store objectives.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Communicate with excellence.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive There may be additional duties, responsibilities, and qualifications for this job.