FRA Field Resource Manager

Keolis America Inc.; Boston (MA); On-site; USD 104,000 - 123,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life and disability insurance

401(k) with company match

Voluntary benefits: hospital indemnity

Job summary

Keolis America Inc. is seeking a seasoned operations leader to plan, deploy, and optimize workforce resources for daily commuter rail service in the Boston area.

You will oversee ATC resource management, monitor performance, and collaborate across departments to ensure safety, reliability, and efficiency. The role requires a Bachelor’s degree with 7+ years in railroad or transit operations, plus strong data analysis, regulatory knowledge, and leadership capabilities to drive continuous

Qualifications

• Bachelor's degree in Transportation Management, Business Administration, Operations Management, Logistics, or related field, or equivalent experience.
• 7+ years in railroad operations, transportation management, dispatching, or related operational environment with leadership experience.
• Experience managing workforce allocation, resources, and service delivery in 24/7 transportation/rail ops.
• Familiarity with regulatory requirements, CBAs, and workforce management practices.
• Demonstrated use of data, metrics, and trend analysis to support decisions and improvement.

Responsibilities

• Lead planning, deployment, and optimization of operational resources for daily commuter rail service.
• Oversee resource management across shifts and ensure staffing adequacy.
• Monitor utilization and performance metrics; implement corrective actions as needed.
• Collaborate with Operations, Transportation, Mechanical, and other departments to address resource needs.
• Develop resource strategies to improve efficiency, reliability, and cost effectiveness.
• Ensure compliance with policies, rules, and labor agreements.
• Present reports and recommendations to senior leadership.

Skills

Resource planning

Workforce utilization

Operational coordination

Leadership

Communication

Data analysis

Education

Bachelor's degree

Job description

At Keolis, a leader in public transportation and proudly headquartered in Boston, our mission — We Imagine, We Care, We Commit — is more than words. It’s how we support our communities and how we support each other. As part of our team, you'll have access to a comprehensive benefits package designed with your wellbeing in mind. We offer a competitive benefits package that supports your health, wellbeing, and peace of mind. This includes medical, dental, and vision coverage, along with life and disability insurance. You’ll also have access to a variety of voluntary benefits such as hospital indemnity, accident, and critical illness coverage, as well as home, auto, and pet insurance. To help secure your financial future, we also provide a 401(k)-retirement plan with a company match. At Keolis, you're not just building a career — your part of something bigger.

Salary Range: $104,319.50-$123,077.00

Knowledge and Experience:

• Bachelor's degree in Transportation Management, Business Administration, Operations Management, Logistics, or a related field; equivalent combination of education and relevant experience may be considered.
• Seven (7) or more years of progressive experience in railroad operations, transportation management, dispatching, resource planning, or a related operational environment, including leadership experience.
• Experience managing workforce allocation, operational resources, and service delivery within a 24/7 transportation or rail operations environment.
• Familiarity with applicable regulatory requirements, operating procedures, collective bargaining agreements, and workforce management practices.
• Demonstrated experience utilizing operational data, performance metrics, and trend analysis to support decision‑making and continuous improvement initiatives.

Skills:

• Expertise in resource planning, workforce utilization, and operational coordination within a transportation environment.
• Demonstrated ability to lead, coach, and develop operational teams.
• Advanced problem‑solving and decision‑making skills in response to service disruptions and changing operational conditions.
• Effective communication, negotiation, and relationship‑building skills when working with operational leaders, employees, and labor representatives.
• Proficiency in operational reporting systems, workforce management tools, and data analysis to support service delivery and performance management.

Key Accountabilities:

• Demonstrate and adhere to the Keolis Commuter Services principals of Employee Engagement, Operational Excellence & Safety, Customer Satisfaction, Corporate Social Responsibility and Economic Performance.
• Lead the planning, deployment, and optimization of operational resources to support daily commuter rail service delivery.
• Oversee ATC resource management activities to ensure adequate staffing and operational readiness across all shifts.
• Monitor resource utilization, performance metrics, and service impacts, implementing corrective actions when necessary.
• Collaborate with Operations, Transportation, Mechanical, and other departments to address resource needs and service challenges.
• Develop and implement resource strategies that improve operational efficiency, service reliability, and cost effectiveness.
• Ensure compliance with company policies, operating rules, regulatory requirements, and applicable labor agreements.
• Analyze staffing trends, operational demands, and performance data to support workforce planning and forecasting activities.
• Lead response efforts related to resource allocation during service disruptions, emergencies, and special operating conditions.
• Prepare and present reports, recommendations, and performance updates to senior leadership.
• Foster a culture of safety, accountability, continuous improvement, and customer‑focused service throughout the organization.

Working Conditions & Physical Demands:

• Works in a professional office or operational support environment, managing assigned responsibilities and competing priorities in a fast‑paced setting; uses sound judgment, problem‑solving, and attention to detail to meet business objectives.
• Collaborates with team members and stakeholders; communicates clearly, maintains professionalism, and adapts to changing business needs.
• Requires regular use of computers, phones, virtual meeting platforms, and standard office equipment, with the ability to sit, stand, walk, and move throughout the work environment, with occasional lifting of up to 10 lbs.

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre‑employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible

Driven by Purpose. Powered by People.

At Keolis, a leader in public transportation and proudly headquartered in Boston, our mission — We Imagine, We Care, We Commit — is more than words. It’s how we support our communities and how we support each other. As part of our team, you'll have access to a comprehensive benefits package designed with your wellbeing in mind. We offer a competitive benefits package that supports your health, wellbeing, and peace of mind. This includes medical, dental, and vision coverage, along with life and disability insurance. You’ll also have access to a variety of voluntary benefits such as hospital indemnity, accident, and critical illness coverage, as well as home, auto, and pet insurance. To help secure your financial future, we also provide a 401(k)-retirement plan with a company match. At Keolis, you're not just building a career — your part of something bigger.

Salary Range: $104,319.50-$123,077.00

Knowledge and Experience:

• Bachelor's degree in Transportation Management, Business Administration, Operations Management, Logistics, or a related field; equivalent combination of education and relevant experience may be considered.
• Seven (7) or more years of progressive experience in railroad operations, transportation management, dispatching, resource planning, or a related operational environment, including leadership experience.
• Experience managing workforce allocation, operational resources, and service delivery within a 24/7 transportation or rail operations environment.
• Familiarity with applicable regulatory requirements, operating procedures, collective bargaining agreements, and workforce management practices.
• Demonstrated experience utilizing operational data, performance metrics, and trend analysis to support decision‑making and continuous improvement initiatives.

Skills:

• Expertise in resource planning, workforce utilization, and operational coordination within a transportation environment.
• Demonstrated ability to lead, coach, and develop operational teams.
• Advanced problem‑solving and decision‑making skills in response to service disruptions and changing operational conditions.
• Effective communication, negotiation, and relationship‑building skills when working with operational leaders, employees, and labor representatives.
• Proficiency in operational reporting systems, workforce management tools, and data analysis to support service delivery and performance management.

Key Accountabilities:

• Demonstrate and adhere to the Keolis Commuter Services principals of Employee Engagement, Operational Excellence & Safety, Customer Satisfaction, Corporate Social Responsibility and Economic Performance.
• Lead the planning, deployment, and optimization of operational resources to support daily commuter rail service delivery.
• Oversee ATC resource management activities to ensure adequate staffing and operational readiness across all shifts.
• Monitor resource utilization, performance metrics, and service impacts, implementing corrective actions when necessary.
• Collaborate with Operations, Transportation, Mechanical, and other departments to address resource needs and service challenges.
• Develop and implement resource strategies that improve operational efficiency, service reliability, and cost effectiveness.
• Ensure compliance with company policies, operating rules, regulatory requirements, and applicable labor agreements.
• Analyze staffing trends, operational demands, and performance data to support workforce planning and forecasting activities.
• Lead response efforts related to resource allocation during service disruptions, emergencies, and special operating conditions.
• Prepare and present reports, recommendations, and performance updates to senior leadership.
• Foster a culture of safety, accountability, continuous improvement, and customer‑focused service throughout the organization.

Working Conditions & Physical Demands:

• Works in a professional office or operational support environment, managing assigned responsibilities and competing priorities in a fast‑paced setting; uses sound judgment, problem‑solving, and attention to detail to meet business objectives.
• Collaborates with team members and stakeholders; communicates clearly, maintains professionalism, and adapts to changing business needs.
• Requires regular use of computers, phones, virtual meeting platforms, and standard office equipment, with the ability to sit, stand, walk, and move throughout the work environment, with occasional lifting of up to 10 lbs.

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre‑employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.