FP Movement Key Holder

Urban Outfitters; Miami (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Employee discounts

PTO

Job summary

Urban Outfitters in Coconut Grove, Miami, FL is seeking a Key Holder to support store leadership and deliver an engaging FP Movement experience. You will drive sales, coach teammates, and promote events to connect with customers on wellness and fitness interests.

You will collaborate with the management team to maintain the store’s visual standards, process shipments, and ensure inventory accuracy while maintaining a strong customer focus.

Qualifications

• Passion for FP Movement and/or connection to the local fitness community.
• Experience being a team player.
• Ability to work flexible hours to meet store needs.
• Eagerness to learn and grow within the brand.

Responsibilities

• Acts as a brand ambassador and reflects the company values; partners with the store leadership team on an engaging experience for FP Movement customers.
• Creates selling initiatives that enhance the customer experience with personalized service and product recommendations.
• Drives engagement by promoting FP Movement events and collaborating with fitness and wellness partners.
• Uses store and online tools to stay informed about events and offers to support an omni-channel experience.
• Acts as an elevated team member, prioritizing service over tasks and supporting sales.
• Manages store environment and customer experience with energized pace and positive leadership.
• Teaches and shares product knowledge and brand messaging with the team using available resources.
• Supports daily office procedures and store maintenance to assist management.
• Collaborates with partners to execute shipments, restocking, and product placement while maintaining visuals.
• Ensures inventory accuracy, safety standards, and adherence to company policies to protect profitability.
• Fosters an inclusive, people-first culture and open dialogue among staff.
• Communicates effectively with leadership and participates in daily meetings and updates.
• Shows initiative for personal development and career progression within the brand.

Skills

FP Movement passion

Team player

Flexible hours

Willingness to learn

Job description

Location

This position is located at 3015 Grand Ave, Coconut Grove, Florida, 33133 United States

Role Summary

A Key Holder collaborates with the management team in supervision of store operations functions and leading an environment that is engaging and inspiring to the customer and team. This includes driving sales, building awareness of key metrics, and contributing to the development of others.

Role Responsibilities

Brand Experience

• Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP Movement customer
• Creates selling initiatives that enhance the customer experience; encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer on shared interests of wellness and fitness
• Actively shares details to promote FP Movement events, as well as drive engagement and participation; supports the execution of events in collaboration with fitness and wellness partners
• Utilizes technology to be well-informed on events and special offers in store and online to enhance the customer experience with an omni perspective

Leadership + Team Management

• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing resources such as the Freeway, #MovingTogether hub, and Instagram

Visual + Business Operations

• Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP Movement's visual and display standards; ensures omni-channel orders are processed timely and accurately
• Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins
• Displays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skills
• Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression

Role Qualifications

• Passion for FP Movement and/or connection to the local fitness community
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the brand

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

Starting from USD $16.00/Hr.

Free People Movement Wage Transparency

To view information related to various state-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Sales Bonus Program, this may result in bringing the total compensation to a higher range.