Fountain Lounge Server

Hilton; New Orleans (LA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) Plan

Free Meals

Travel Discounts

PTO

Tuition Reimbursement

Language Courses

Job summary

Hilton New Orleans Fountain Lounge is seeking a friendly Fountain Lounge Server to provide food and beverage service while creating memorable guest experiences in a fast-paced setting.

You will learn the menu, take orders, enter them in POS, and deliver meals promptly while keeping the station clean and well-stocked. Compliance with health standards ensures every guest feels cared for.

Qualifications

• Strong customer-service mindset with a focus on guest satisfaction.
• Ability to multitask in a high-traffic hotel environment.
• Excellent communication and teamwork are essential.

Responsibilities

• Delight our guests with a friendly attitude and proactive service.
• Master the menu to answer questions and upsell where appropriate.
• Take orders, input into POS, and deliver meals promptly with accuracy.
• Keep the food service station stocked, clean, and organized.
• Adhere to health, safety, sanitation, and alcohol regulations.

Skills

Customer service

Multitasking

Friendly communication

Tools

POS system

Menu knowledge

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a Fountain Lounge Server, you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Job Description

As a Fountain Lounge Server, you’ll be providing food and drink service and delivering memorable experiences that make the stay for every guest.

Team Member Benefits

When you join our team, you’ll enjoy a comprehensive benefits package, including:

• Medical & Vision Insurance – Blue Cross Blue Shield of Louisiana
• Dental & Voluntary Insurance – SunLife
• Flexible Spending Account (FSA) – Through WEX
• 401(k) Retirement Plan – Fidelity, with up to 5% employer match
• Employee Assistance Program (EAP) – ComPsych
• Free Team Member Meals
• Discounted Parking
• Property Discounts – Restaurants, Gift Shop, and Spa
• Paid Time Off (PTO) Program
• Go Hilton Travel Discounts
• Tuition Reimbursement
• Guild Education Program
• EF Corporate Learning / Language Courses
• Medical/Dental coverage begins on the first of the month following 60 days of employment
• 401(k) eligibility begins after 90 days of employment; new hires are auto enrolled.

Responsibilities

Here’s what you’ll do during a typical day:

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their meal experience special.
• Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence.
• Serve with efficiency and care: Take food and beverage orders, enter them into the point-of-sale system, and deliver completed orders promptly – attention to detail is key!
• Manage the food service station: Make sure the food service station is always fully stocked, clean, and organized.
• Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being.

Qualifications

What It Takes to Make the Stay:

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member. A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture. At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program.
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future.
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents.
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP).
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most.
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered.
• Financial security for your future – Our retirement plans make it easier to save for what’s next.
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.