Founding Site Reliability Engineer

Assort Health; San Francisco (CA); On-site; USD 160,000 - 225,000; Full time

Job summary

A leading healthcare technology company seeks a Founding Site Reliability Engineer to ensure system reliability and resilience. The role involves defining SLIs/SLOs, building observability, and mentoring. Candidates should have over 3 years of experience in production environments, with strong cloud infrastructure skills. Benefits include competitive compensation, unlimited PTO, and comprehensive health coverage.

Benefits

Competitive Compensation

Lifelong Learning

Office Setup Stipend

Top-Tier Health Coverage

Unlimited PTO

Meals & Snacks

Wellness Stipend

401(k)

Qualifications

• 3+ years focused on reliability, SRE, or production infrastructure.
• Experience in startups or growth-stage companies.
• Ability to balance firefighting with strategic improvements.

Responsibilities

• Define, own, and improve SLIs/SLOs/error budgets.
• Build and maintain observability across the stack.
• Automate repetitive tasks and build self-healing systems.
• Mentor others on reliability best practices.

Skills

Cloud infrastructure experience

Hands-on experience with production systems

Ability to code and automate

Familiarity with Kubernetes

Tools

Datadog

Prometheus

Grafana

Terraform

PagerDuty

Job description

Join to apply for the Founding Site Reliability Engineer role at Assort Health.

This range is provided by Assort Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$160,000.00/yr - $225,000.00/yr

Our mission is to make exceptional healthcare accessible anytime, anywhere, for everyone. At Assort Health, we believe healthcare should feel effortless and connected — quick answers, clear communication, and seamless access to care. That’s why we’re building a new foundation for how patients and providers connect, driven by AI, built to embrace the complexities of healthcare, and tailored to each provider’s unique needs. Assort is the most comprehensive patient experience platform powered by specialty‑specific agentic AI. Assort’s omnichannel AI agents seamlessly integrate with EHR/PMS and complicated provider preferences to eliminate lengthy hold times and inefficiencies that stand in the way of patients getting the care they need. Since launching in 2023, Assort has managed over 50M+ patient interactions, slashing average hold times from 11 minutes to 1 minute. Our platform now handles calls for thousands of providers with 98%+ resolution rates and 99% scheduling accuracy. Patient satisfaction averages 4.4/5, and we’ve achieved 11× revenue growth since Q4 2024. We’re scaling rapidly and expanding adoption across the entire healthcare industry.

What You’ll Do

You’ll be the go‑to expert for keeping our systems fast, stable, and resilient. While your primary mission is reliability, you’ll also help shape the infrastructure, CI/CD, and tooling that enable the team to move faster and safer.

• Define, own, and improve SLIs / SLOs / error budgets — set measurable targets around availability, latency, and error rates, and drive toward achieving them.
• Build and maintain observability across the stack (metrics, logging, tracing, dashboards, alerts, anomaly detection) and lead incident management — coordinating responses, improving runbooks and postmortems, automating with AI tools, and collaborating with partners to ensure capacity.
• Reduce operational toil by automating repetitive tasks and building self‑healing systems and remediation workflows.
• Improve deployment safety through canary or blue/green rollouts, automated rollbacks, chaos experiments, and deployment guardrails.
• Contribute to infrastructure work: IaC, cloud architecture, networking, autoscaling, and related systems.
• Ensure reliability across services, databases, caches, queues, third‑party integrations, and networks.
• Drive capacity planning, performance tuning, and cost optimization.
• Mentor others on reliability best practices and champion a reliability mindset across engineering.

Experience & Background

• 3+ years focused on reliability, SRE, or production infrastructure.
• Hands‑on experience running production systems in startups or growth‑stage companies (not just large enterprises).
• Comfortable balancing firefighting with strategic reliability improvements.

Technical Must‑haves

• Cloud infrastructure experience (GCP preferred; AWS or Azure fine).
• Implemented or maintained observability stacks (Datadog, Prometheus, Grafana, Honeycomb, OpenTelemetry, Sentry, PagerDuty).
• Can code and automate.
• Comfortable with Kubernetes.

Nice‑to‑haves

• Infrastructure‑as‑code (Terraform strongly preferred).
• CI/CD pipelines and modern deployment strategies.
• Early‑stage/high‑growth experience.
• Exposure to security, compliance, or resilience architectures.
• Voice infra experience (Twilio, etc.).

Why This Role Matters

• You’ll build the reliability foundation — systems, culture, and practices — from the ground up.
• You’ll work cross‑functionally with product, engineering, and leadership to influence priorities and tradeoffs.
• You’ll see direct impact: fewer outages, faster incident resolution, and more confidence in launches.

Benefits & Perks For Assorties

• Competitive Compensation – including salary and employee stock options.
• Lifelong Learning – annual budget for professional development.
• Office Setup Stipend – we’ll outfit your in‑office workspace.
• Top‑Tier Health Coverage – medical, dental, and vision insurance.
• Unlimited PTO – we trust you to take the time you need to recharge.
• Meals & Snacks – lunch, dinner, and snack breaks.
• Wellness Stipend – yearly stipend for physical and mental well‑being.
• 401(k) – we’ve got you covered.

How We Work & What We Value

Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. We bring a Day One Drive, relentlessly striving to improve, keep a 5‑Star Focus, answer the call, and show up with one pulse. We are one team, one rhythm, one result.

If you want to make healthcare accessible for everyone, we’d love to hear from you! Get in touch and let’s talk.