Founding Operator

ScaledOps; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity 0.5-3.0%

Job summary

ScaledOps is building the future of how humans and AI agents work together on large, complex projects. Our platform combines AI agents with vetted human experts in a single workflow, orchestrated end-to-end by our AI operator, Oppy.

We're starting with content operations. Your job is to become the operating system for the business and continuously improve it with better processes, better systems, and AI agents built on our own platform.

Qualifications

• You've started a company or were an early business hire at a venture-backed startup.
• You've worked directly with customers.
• You're fluent with AI tools and instinctively automate before hiring.
• You move comfortably between strategy and execution.
• You enjoy solving ambiguous problems that don't have obvious owners.

Responsibilities

• Own customer onboarding, support, renewals, and the overall customer experience. Build and manage our network of writers, editors, designers, and creators.
• Help grow the business through outbound, demos, pricing conversations, and closing customers.
• Turn customer feedback into product direction.
• Build the internal systems we don't have yet: CRM, reporting, documentation, hiring, forecasting, and everything in between.
• Replace repetitive work with AI agents, automation, and better processes.
• Do whatever the business needs that week.

Skills

Startup experience

Customer engagement

AI tooling

Strategy to execution

Ambiguity problem solving

Job description

Location

Austin or San Francisco preferred, open to exceptional remote candidates.

Comp

$120k-$180k + 0.5%-3.0% equity (depending on experience)

About the role

ScaledOps is building the future of how humans and AI agents work together on large, complex projects.

Our platform combines AI agents with vetted human experts in a single workflow, orchestrated end-to-end by our AI operator, Oppy.

We're starting with content operations.

Oppy already researches topics, generates ideas, drafts content, routes work to experts, reviews outputs, and keeps projects moving. Humans step in where judgment and creativity matter most.

But there's one workflow Oppy hasn't automated yet: our own company.

Today, every customer conversation, onboarding, support request, sales call, expert assignment, and operational decision flows through our founder.

That's the bottleneck, and also the exact problem we're building our product to solve.

Your job is to become the operating system for the business and continuously improve it with better processes, better systems, and AI agents built on our own platform.

Every month, the company should rely less on individual heroics and more on scalable workflows you've created.

You'll work directly with the founder, but you'll operate independently. We won't assign your tasks or tell you what to work on next. Your job is to identify the biggest constraints on the business and remove them.

This role is for builders.

People who've started companies, joined early-stage startups, or built something where there wasn't already a playbook. If you want clearly defined responsibilities and established processes, this probably isn't the right fit.

If you're excited by a blank page, keep reading.

What you'll do

• Own customer onboarding, support, renewals, and the overall customer experience.Build and manage our network of writers, editors, designers, and creators.
• Help grow the business through outbound, demos, pricing conversations, and closing customers.
• Turn customer feedback into product direction.
• Build the internal systems we don't have yet: CRM, reporting, documentation, hiring, forecasting, and everything in between.
• Replace repetitive work with AI agents, automation, and better processes.
• Do whatever the business needs that week.

What we're looking for

• You've started a company or were an early business hire at a venture-backed startup.
• You've worked directly with customers.
• You're fluent with AI tools and instinctively automate before hiring.
• You move comfortably between strategy and execution.
• You enjoy solving ambiguous problems that don't have obvious owners.

Nice to have

• Experience managing freelancers, contractors, or expert marketplaces.
• Experience selling or supporting B2B SaaS products.
• Marketplace experience from both the supply and demand side.
• Experience building AI-enabled workflows or internal automations.

Not a fit if

• This would be your first startup.
• You're looking for a clearly defined role with established processes.
• You prefer specializing in one function rather than jumping across many.
• You want a predictable, low-intensity 9-to-5.
• You need someone else to tell you whatto work on next.

If your ideal job is joining a company early, owning meaningful problems, building systems from scratch, and helping define how AI-native businesses operate, we'd love to talk.