Founding Deployment Strategist

Poka Labs; California (MO); On-site; USD 80,000 - 120,000; Full time

Job summary

Poka Labs in California is looking for a dynamic Implementation Manager to bridge customer and engineering needs. This role involves working closely with customers to integrate our AI product into their workflows effectively. You will ensure customers adopt the product smoothly while handling technical queries and monitoring system issues.

Ideal candidates will have a technical background and empathy for customer needs, with 3-8 years in roles such as consulting or solutions engineering. The position is based in San Francisco and requires in-office work 5 days a week.

Qualifications

• 3-8 years in a technical customer-facing role (consulting, solutions engineering, implementation).
• Willingness to dive into code as needed.
• Ability to explain technical concepts to a non-technical audience.

Responsibilities

• Understand customer workflows and integrate with existing systems.
• Own initial customer relationships and help with product adoption.
• Monitor logs and resolve issues proactively.

Skills

Customer empathy

Technical background

Data cleaning and organizing

Consulting experience

Job description

About Poka Labs

Poka Labs builds AI agents that automate pricing, quoting, and cross-sell for complex manufacturing businesses. Specialty chemicals, pipe fittings, abrasives, advanced materials, adhesives, coatings, metals. Industries where technical specs drive pricing, catalogs run to 20,000+ SKUs, and the best account managers carry decades of tribal knowledge in their heads.

A typical quote at one of our prospects: customer emails an RFQ. The account manager/engineer decodes the product and configurations, checks inventory, factors in tariffs, freight, customer history, and competition, then gets internal approval. Weeks go by, multiple people, and customers get left in the dark.

Our AI agents run 24/7 doing this work. A week becomes five minutes. Win rates go up. Margin improves. Customers grow.

Deployed at F100 enterprises and mid-market manufacturers. Based in SF, growing fast.

About the Role

Part implementation manager, part customer success, and part product manager. We looking for someone to bridge the gap between our customers and our engineering team, helping customers get the most out of the product as it is today and help our engineering team learn what is needed from the product tomorrow.

You will work with our customers post sale to understand how our product fits into their existing workflow, mapping out how to integrate with their existing systems and data with our product. You will then own the initial customer relationship as they get going, helping them adopt and configure the product to meet their needs.

This role is based in San Fransisco in office with occasional travel to meet with customers.

Job Requirements

• Deeply understand customers current workflows and work with our engineering team to configure our product.
• Basic data cleaning and organizing to get a customer up and running
• Meet with customers on a regular cadence to understand whats going well and where we are following short.
• Monitor logs and other error signals to catch and resolve issues before our customers do
• San Francisco in office 5 days a week
• Travel up to 25% of the time

You Might be Good Fit:

• Have a technical background or experience using Claude Code, with a willingness to dive into code as needed
• 3-8 years in a technical customer-facing role (consulting, solutions engineering, implementation, or similar)
• You have strong customer empathy and an ability to explain highly technical concepts to a less technical audience
• You’re happy to pick up slack where needed. This role touches a ton of areas of the company and is likely be very dynamic.

Also Nice To Have

• Experience working with industrial customers and messy ERP data
• Experience using or building AI agents