Founding Customer Success Architect

ReFlow; California; On-site; USD 80,000 - 110,000; Full time

Job summary

Reflow is building a workforce and workflow intelligence platform, and we’re seeking an early customer success/operator to own the customer journey from onboarding to renewal.

You will shorten time-to-value, convert demos into value, and capture user feedback to influence product and engineering decisions. You’ll partner with founders on GTM experiments and scale with the team.

Qualifications

• Entrepreneurial or operator background thriving in ambiguity.
• Strong analytical mindset spanning technical, finance, economics or product domains.
• Curious, logical, and able to map customer needs to product configuration.
• Proven ability to excite, guide, and close with customers.

Responsibilities

• Own the customer journey: setup, onboarding, adoption, and long-term success.
• Shorten time-to-value: move customers from demo to value quickly.
• Capture and structure customer feedback to inform product and engineering decisions.
• Assist the contract process with new partners, coordinating with our legal team for speed and clarity.
• Build strong relationships that drive expansions and renewals.
• Create and refine onboarding processes, success metrics, and touchpoints.

Skills

Customer-facing

Analytical

Communication

Strategic thinking

Education

Technical background

Finance background

Economics background

Product background

Tools

BI tools

Analytics platforms

Workflow systems

Automation software

Job description

We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after the first demo; now we need someone who can turn that spark into adoption, retention, and growth.

What you’ll do

• Own the customer journey: setup, onboarding, adoption, and long-term success.

• Shorten time-to-value: Move customers from demo → value quickly.

• Capture and structure customer feedback: Be the voice of the user in product and engineering decisions.

• Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.

• Build strong relationships that lead to expansions and renewals.

• Create and refine the playbook: Onboarding processes, success metrics, touchpoints.

• Partner with founders on GTM experiments and jump into “whatever’s needed” as we scale.

Who you are

• Entrepreneurial: Former founder, early employee, or operator who thrives in ambiguity.

• Analytical skills: Technical, finance, economics or product background

• Curious & logical: You understand your customer’s business needs and apply to their product configuration

• Customer-facing pro: You know how to excite, guide, and close.

• Sharp communicator: Written, verbal, and human.

• Curious and strategic: You dig into workflows, uncover pain, and use insights to shape product and company direction.

• Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.

Bonus Points

• Background in B2B SaaS, enterprise software, or data-heavy products

• Familiarity with analytics platforms, BI tools, workflow systems, or automation software

• Experience supporting enterprise customers through security, data access, or compliance reviews

Why join

• Be an early, high-impact hire, working directly with the founders as a founding member

• Influence the product roadmap, and help define the culture of how we work with customers

• Drive growth, contribute to PMF, GTM explorations

Compensation:

We offer competitive pay based on the market and where you’re located. The salary ranges in our job postings are intentionally wide because they need to cover both U.S. and international candidates. Our final offer will depend on things like your experience, skill set, and location.