Founder's Office

Kastle; San Francisco (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

Kastle in San Francisco is building the AI employee for banks and seeks a founder-level operator to sit in the Founder's Office. This is an execution role, turning ambiguous, cross-functional problems into crisp plans, clear owners, and shipped outcomes.

You’ll lead initiatives across Product, Engineering, Sales, and Customer Success, build lightweight systems, drive 0-1 initiatives, and support enterprise deal execution while establishing governance and process discipline as we scale.

Qualifications

• High-agency operator who proactively diagnose problems and drive solutions end-to-end.
• Structured thinker who writes clearly, makes crisp plans and turns ambiguity into concrete next steps.
• Low ego with high standards and a willingness to act decisively in a fast-paced, regulated environment.
• Fast learner capable of ramping quickly in complex, regulated domains.
• Trustworthy handling sensitive information with discretion.
• Founder energy or ambition to become one.

Responsibilities

• Own the founder/leader operating cadence: priorities, KPIs, decision logs, follow-ups.
• Write crisp memos, capture decisions, assign owners, drive closure.
• Prepare internal and external meetings: briefs, stakeholder maps, agendas, talking points.
• Run cross-functional projects across Product, Engineering, Sales, and Customer Success.
• Build lightweight systems: dashboards, templates, playbooks, operating routines.
• Drive 0-1 initiatives: onboarding plans, KPI frameworks, pricing analyses, process redesigns.
• Support enterprise deal execution: proposal/SOW hygiene, pricing models, redline coordination.
• Create customer-ready artifacts: exec updates, ROI/KPI reporting, rollout plans.
• Operationalize compliance: tracking policy updates, QA workflows, audit-ready docs.

Skills

Project management

Written communication

Analytical ability

KPI design

Stakeholder management

Operational rigor

Tools

Excel

Sheets

Job description

About Kastle

Kastle is building the AI employee for banks. We work with some of America's largest financial institutions, helping them scale their contact center and compliance operations using autonomous AI Agents that process payments, originate loans, and help customers get a world class experience during the biggest financial decisions of their lives.

About Kastle

Kastle is building the AI employee for banks. We work with some of America's largest financial institutions, helping them scale their contact center and compliance operations using autonomous AI Agents that process payments, originate loans, and help customers get a world class experience during the biggest financial decisions of their lives.

We've processed over $2 billion in transactions and are backed by Insight Partners and Y Combinator. If you are interested in building AI that is applied in the real world where precision, reliability, and performance matter and redefine access to credit across the world.

We just raised a $24M Series A and are growing fast!

About The Role

You’ll sit in the Founder's Office and act as force-multiplier to the CEO and leadership team. This is not a coordination role — this is an execution role. You’ll take ambiguous, cross-functional problems (GTM, product ops, customer delivery, hiring, internal cadence) and drive them to crisp plans, clear owners, and shipped outcomes.

What You'll Do

CEO & Founder Enablement

• Own the CEO's operating cadence: weekly priorities, KR tracking, meeting hygiene, decision logs, follow-ups.
• Turn leadership conversations into action: write crisp memos, capture decisions, assign owners, drive closure.
• Prepare internal and external meetings: briefs, stakeholder maps, agendas, talking points, post-meeting execution.

Strategic & Cross-Functional Execution

• Run special projects across Product, Engineering, Sales, and Customer Success — often simultaneously.
• Build lightweight systems: dashboards, templates, playbooks, and operating routines that scale.
• Drive 0-1 initiatives: customer onboarding plans, KPI frameworks, pricing analyses, process redesigns.

GTM & Customer Delivery Ops

• Support enterprise deal execution: proposal/SOW hygiene, pricing models, redline coordination, mutual action plans.
• Create customer-ready artifacts: exec updates, ROI/KPI reporting, launch comms, rollout plans.
• Own the details on high-stakes timelines: dependencies, risk flags, escalation paths.

Compliance, Quality & Governance

• Help operationalize compliance: tracking policy updates, QA workflows, audit-ready documentation, evidence collection.
• Stand up a Finance function from the ground up

Internal Operations

• Improve internal throughput: planning rituals, meeting structures, hiring process upgrades, tooling choices.
• Partner with Finance on budgeting, vendor management, and operational metrics as needed.

What Success Looks Like (First 90 Days)

• You've built a reliable founder/leadership operating cadence: priorities, KPIs, decision logs, follow-up system.
• 2-4 cross-functional projects are moving faster because you're driving alignment and execution.
• Leadership is spending less time on coordination and more time on decisions.
• Customer launches and deliverables are cleaner: clearer owners, fewer surprises, tighter comms.

Who You Are

• High-agency operator: you proactively diagnose problems and drive solutions end-to-end.
• Structured thinker: you write clearly, make crisp plans, and turn ambiguity into concrete next steps.
• Low ego, high standards: you do what it takes, and you care about quality.
• Fast learner: you can ramp quickly in complex, regulated domains.
• Trustworthy: you handle sensitive information with discretion.
• Comfortable with intensity: early-stage pace, shifting priorities, and high expectations.
• Founder energy: you're a past founder, or have ambitions of becoming one.

Preferred Background (not required)

• 3-7 years experience in a demanding environment: startup ops, consulting, banking/fintech ops, product ops, investment/strategy, or founder-led roles.
• Prior work with enterprise customers and/or regulated workflows (finance, mortgage, insurance, healthcare).
• Strong writing: memos, project plans, customer updates, specs.

Skills We Care About

• Project management (real execution, not just status updates)
• Exceptional written and verbal communication
• Analytical ability (Excel/Sheets, basic modeling, KPI design)
• Stakeholder management (execs and ICs, internal and external)
• Operational rigor (process, documentation, follow-through)

Compensation Range: $150K - $210K