Foster Care QA/QI Coordinator

Seamenssociety; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Extensive Training & Career Development

Generous Paid Time Off & Holidays

Robust Medical, Dental, & Vision Insurance

Company paid Life Insurance & Financial Security

Commuter Benefit Program & Flexible Spending Accounts

Employee Assistance Program

Internship & Referral Programs

Job summary

Seamenssociety in New York is hiring a Foster Care QA/QI Coordinator. This role involves monitoring program performance through quality assurance activities and collaborating with management to enhance child welfare best practices.

The position requires strong analytical skills and experience in foster care or child welfare. Enjoy a supportive work environment, comprehensive training, and generous paid time off.

Qualifications

• Minimum of 1-3 years working in a similar QA/QI role.
• Experience within foster care, child welfare, or human services.
• Knowledge of Continuous Quality Improvement Methodology.

Responsibilities

• Provide weekly, monthly, and quarterly performance reports.
• Co-lead monthly Performance Meetings with management.
• Develop visual platforms to share data and improve performance.
• Support audits and provide statistical analysis.
• Review monthly metrics for accuracy and share data.
• Manage communication with ACS Office of Special Investigation.
• Conduct case record reviews to evaluate safety and well-being.
• Work cross-departmentally to ensure continuum of care.

Skills

Strong analytical skills

Detail-oriented and organized

Excellent interpersonal/communication skills

Fluency in Microsoft Excel, Word, PowerPoint

Knowledge of Enhanced Family Foster Care policies

Expertise in child welfare systems

Education

Bachelor’s Degree Required; Master’s Degree Preferred

Tools

Microsoft Excel

Legal Tracking System (LTS)

Connections

ACS Remote Access (CARA)

Job description

The Organization:

Founded in 1846 to care for the children and widows of sailors in the Port of New York, Seamen’s Society was one of the first organizations, in the US, to care for abandoned children in family settings, rather than institutions. Today, Seamen’s Society for Children and Families is a comprehensive nonprofit provider of enhanced family foster care services, mental and behavioral health care services, prevention/family stabilization services, a childcare program, domestic violence intervention and counseling services, health home care management services, education financial support, and a youth tutoring program. The agency’s nearly 200 professionals serve over 1,200 children and 800 families in New York City.

Job Summary:

The Foster Care QA/QI Coordinator is responsible for monitoring program performance through Quality Assurance/Quality Improvement activities and working in collaboration with Program Management to support child welfare best practice. The Foster Care QA/QI Coordinator will work alongside the Quality Assurance/Quality Improvement Manager, Quality Assurance/Quality Improvement Director, and the Senior Director of Enhanced Family Foster Care to lead a culture of accountability and transparency with a shared goal of creating meaningful differences for the children and families served. The Foster Care QA/QI Coordinator is tasked with data analysis, developing performance reports, conducting case record reviews, creating improvement tools, and ensuring compliance with agency procedures, government policies and HIPAA regulations.

Duties and Responsibilities:

• Responsible for providing Enhanced Family Foster Care (EFFC) Program Management with weekly, monthly and quarterly performance reports on collaboratively developed indicators designed to ensure that performance measures are consistently achieved.
• Co-lead monthly Performance Meetings in partnership with Quality Assurance/Quality Improvement Manager and EFFC Program Management.
• Develop visual platforms to share data, highlight programmatic strengths and opportunities for improvement, trend reporting, and key performance indicators.
• Supports the coordination of internal and external audits, site visits, program reviews and evaluations conducted by City, State, Federal and all other governing and regulatory bodies. Provides statistical analysis and trend reporting on the results of all audits.
• Reviews monthly MSR metrics, quarterly ACS’ performance‑based metrics, and all audit raw data for accuracy, submits rebuttals for discrepancies and shares data with EFFC Program Staff, Supervisors and Management.
• Manages communication with ACS Office of Special Investigation, track timeliness of all requests including OSI Corrective Action Plans.
• Serves as the agency liaison for the Legal Tracking System (LTS) and coordinate all correspondence with ACS, FCLS and Family Court.
• Participates in monthly Incident and High‑Risk Case Review Meetings. Provide recommendations to resolve identified gaps in case practice and/or protocols. Assist in the creation of action plans, provide oversight for implementation, and assess impact.
• Conducts randomized monthly case record reviews including Foster Parent Homefinding records to evaluate safety, risk, well‑being, and permanency and assess the quality of case practice and supervision/guidance.
• Works cross‑departmentally with Prevention, Health and Wellness, and Health Home Care Management to ensure continuum of care for the children, youth and families served.
• Attend internal and external stakeholder meetings, various staff meetings and trainings.
• Performs other duties/responsibilities as assigned within scope of position.

Skills, Knowledge, and Abilities:

• Strong analytical skills
• Detail‑oriented and organized
• Excellent interpersonal/communication skills
• Computer literate including demonstrated fluency in Microsoft Excel, Word, PowerPoint
• Demonstrative knowledge of Enhanced Family Foster Care including City/State/Federal performance metrics, policies, and procedures
• Expertise in child welfare‑based systems including Connections, Data Warehouse, Legal Tracking System (LTS), ACS Remote Access (CARA), Safe Measures, etc.

Qualifications/Requirements:

• Bachelor’s Degree Required; Master’s Degree Preferred
• Minimum of 1‑3 years working in a similar QA/QI role
• Experience within foster care, child welfare, or human services strongly
• Knowledge of Continuous Quality Improvement Methodology including but not limited to PDSA, the CQI Cycle of Learning and Improvement and Lean Six Sigma
• Work hours may vary based on program needs
• Ability to travel between Staten Island and Brooklyn sites if necessary

Why Join Us?

At Seamen’s Society for Children and Families, we value our team members and are committed to providing a supportive, rewarding, and growth‑oriented work environment. As part of our team, you’ll enjoy a comprehensive benefits package designed to support your professional and personal well‑being.

Extensive Training & Career Development

Gain hands‑on experience with comprehensive training programs to enhance your skills and career growth.

Generous Paid Time Off & Holidays

Maintain a healthy work‑life balance with our comprehensive PTO package, including 13 paid holidays throughout the year, half‑day summer Fridays, ample vacation, personal, and sick time.

Robust Medical, Dental, & Vision Insurance

Stay covered with our significantly subsidized plans designed to fit your needs.

Company paid Life Insurance & Financial Security

We offer life insurance, a generous 403(b) retirement plan (with agency contribution), and a tax‑deferred annuity to secure your future.

Commuter Benefit Program & Flexible Spending Accounts

Save money on daily expenses with our commuter benefits and FSA options.

Exclusive Perks & Discounts

Enjoy exclusive discounts, special offers, and preferred seating for top attractions, theme parks, shows, sporting events, movie tickets, hotels, and more.

Employee Assistance Program

Receive confidential support services for mental health, financial advice, and personal well‑being.

Internship & Referral Programs

Help build the future by mentoring interns or referring great candidates and earning incentives.

Additional Information

Seamen’s Society is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We respect diversity and are an equal‑opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.