Foster Care Case Manager

StepStone Family & Youth Services; Salt Lick (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

StepStone Family & Youth Services, an affiliate of BrightSpring Health Services, seeks an operations-focused team member to optimize client referrals, pre-screening, and case-management coordination. You will interact with clinical leadership to determine service capacity and arrange appropriate treatment teams.

The role emphasizes communication, patient advocacy, and collaboration with referral sources, payers, and community partners to support safe, effective care delivery for children and

Qualifications

• Bachelor's degree in a human services field or nursing.
• Valid driver's license.
• Must have two years of experience with case management or related discipline.
• Must be able to communicate both verbally and in writing.

Responsibilities

• Receives and responds to calls from referral sources to assess client needs and consults with Director of Clinical Management.
• Completes pre-screening assessments, reports, and admission paperwork including authorization for payment and coordinating treatment team availability.
• Oversees, directs and supervises field staff assigned to assist with pre-screening.
• Accesses account information and documents past payer agreements as appropriate.
• Consults with third party representatives regarding client benefit coverage and reimbursement procedures.
• Contacts referral sources to inform case acceptance and assigns the clinical team.
• Maintains knowledge of services provided and identifies community resources when appropriate.
• Maintains relationships with referral sources and payer managers; tracks conversions and reports outcomes.
• Implements operational processes to ensure compliance with Company policies and regulatory mandates.
• Adheres to HIPAA privacy program and compliance initiatives.
• Participates in growth planning meetings and special projects.

Skills

Case management

Communication

Driver's license

Education

Bachelor's degree in human services or nursing

Job description

Overview

Our operational team members focus on efficiently meeting the needs of our clients across various lines of business. If your passion is to ensure quality care to help our clients live their best life

Our Company

StepStone Family & Youth Services

Overview

Our operational team members focus on efficiently meeting the needs of our clients across various lines of business. If your passion is to ensure quality care to help our clients live their best life

Responsibilities

• Receives/responds to incoming calls from referral sources/potential clients and exchanges information to identify the clients' needs and consults with Director of Clinical Management to determine the Company's ability to meet them.
• Completes all viable referrals by setting up and carrying out pre-screening assessments, completion of pre-screening reports, and preparation of case proposals and other related pre-admission paperwork (i.e., obtains authorization for payment, coordinates availability of an appropriate treatment team).
• Oversees, directs and supervises field staff assigned in assisting with pre-screening process.
• Accesses national/state/company account information, including the account names and terms of contracts or other past payer agreements, as appropriate.
• Consults with third party representatives regarding client benefit coverage, client financial responsibility, company service authorization and specific reimbursement procedures. Presents company’s services, interprets potential reimbursement options and negotiates reimbursement levels with third party payer.
• Contacts referral sources to advise them of case acceptance and provides information on the clinical team responsible for client's case.
• Develops/maintains a working knowledge of all services/resources provided by the Company and services available within the community. Assists in identifying alternative community service sources when company solutions are not appropriate or available.
• Maintains relationships with standard referral sources and payer case managers. Contacts identified referral sources and seeks referrals as appropriate. Records outcome of calls and keeps the SAR informed.
• Monitors/tracks referral sources' satisfaction levels, tracks/reports on conversion ratios and provides summary reports to management at requested intervals.
• Implements/maintains, with the up line management, operational processes to ensure compliance with Company policies, requirements and regulatory mandates.
• Adheres to and participates in Company’s mandatory HIPAA privacy program/practices and Business Ethics and Compliance programs.
• Participates in quarterly growth planning meetings/activities including discussions around staffing and recruitment needs.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Bachelor's degree in a human services field or nursing field.
• Valid driver's license.
• Must have two years of experience with case management or related discipline
• Must be able to communicate both verbally and in writing.

About Our Line Of Business

StepStone Family and Youth Services, an affiliate of BrightSpring Health Services, provides the full spectrum of support to children in need of alternative, safer, and more positive living environments with residential and family services. StepStone connects children and youth who need homes with foster families, as well as foster care training, respite care and support services. For young adults transitioning from foster care to independent living, StepStone provides personalized guidance and training on basic life skills, including money management and education. For more information, please visit www.stepstoneyouth.com . Follow us on Facebook and LinkedIn .