Forward Deployed Transformation Lead (Physical AI)

Dexterity, Inc.; Hagerstown (MD); On-site; USD 160,000 - 180,000; Full time

Job summary

Dexterity, Inc. is seeking a Forward Deployed Transformation Lead (Physical AI) to drive on-site deployment for a major customer program in the Hagerstown, Maryland area.

You will coordinate site readiness, installation, commissioning, training, and handoff, working with Customer Success, Product, Field Engineering, and Operations teams. The role demands strong technical judgment, disciplined execution, and clear, customer-facing leadership.

Qualifications

• 7-10 years leading complex deployments in robotics or industrial automation.
• Experience at leadership level (Manager, Deployment Manager, Operations Manager).
• Strong technical literacy across robotics, automation, controls, electrical and mechanical systems.
• Ability to interpret engineering drawings, technical specs, commissioning plans, acceptance criteria, and project docs.
• Experience managing vendors, systems integrators, contractors, field service providers, and installation teams.
• Willingness to be onsite regularly throughout deployment, commissioning, and stabilization activities.

Responsibilities

• Maintain an integrated execution plan across site readiness, installation, commissioning, training, support readiness, and operational handoff activities.
• Lead day-to-day coordination with systems integrators, subcontractors, vendors, customer stakeholders, and internal Dexterity teams; coordinate with partners for deployment.
• Drive execution accountability through structured tracking of owners, milestones, blockers, risks, and escalations.
• Review technical documentation including SOWs, engineering drawings, requirements documents, responsibility matrices, commissioning plans, safety documentation, and acceptance criteria.
• Audit field execution against approved technical requirements and project scope.
• Manage deployment punch lists and drive closure through evidence and verification.
• Validate completion evidence including commissioning reports, inspection records, test results, training records, customer signoffs, and acceptance documentation.
• Identify and resolve gaps between reported completion status and actual operational readiness.
• Track schedule performance, critical-path dependencies, scope risks, and deployment readiness metrics.
• Escalate issues with clear recommendations and recovery plans.
• Partner with customer operations leaders to support decisions involving workflow design, staffing, throughput objectives, operating windows, and system utilization.
• Capture deployment lessons learned and contribute to continuous improvement of deployment methodologies.

Job description

Location: Hagerstown, MD (Onsite)

Ideally based in the Hagerstown / Western Maryland region, or within practical commuting proximity such as Frederick, MD; Martinsburg, WV; Chambersburg / Greencastle, PA; Winchester, VA; or the broader DC / Baltimore outer corridor, with willingness to be onsite daily during deployment, commissioning, and handoff periods.

Employment type: Full-time, Regular

Type: Individual Contributor

About Dexterity

Dexterity is the enterprise Physical AI company building intelligent robots for complex industrial work.

Dexterity's Mech systems combine Foresight world model, robotics, and Physical AI platform to perform demanding logistics workflows, including trailer loading, trailer unloading, airport baggage handling, etc. at the speed, reliability, and safety levels required for high-volume operations. Dexterity's Foresight World Model powers real-time perception, planning, and execution across physical environments with the interpretability required for industrial deployment. Dexterity is headquartered in Redwood City, California.

Dexterity is backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. We are a diverse and multidisciplinary team with a culture built on passion, trust, and dedication.

The Role

Dexterity is seeking a Forward Deployed Transformation Lead (Physical AI) to lead onsite Physical AI deployment execution for a major customer program in the Hagerstown, Maryland area.

This role serves as the operational leader responsible for coordinating site readiness, installation, commissioning, training, operational handoff, and customer adoption. You will work across Customer Success, Product, Field Engineering, Field Services, Support, Commercial, and customer operations teams to ensure successful deployment and long-term operational success.

Success in this role requires strong technical judgment, disciplined execution, customer-facing leadership, and the ability to translate complex deployment plans into measurable operational outcomes.

This is a highly visible role where your decisions will directly influence deployment quality, customer trust, operational readiness, and Dexterity’s ability to scale Physical AI systems in production environments.

Responsibilities

• Maintain an integrated execution plan across site readiness, installation, commissioning, training, support readiness, and operational handoff activities.
• Lead day-to-day coordination with systems integrators, subcontractors, vendors, customer stakeholders, and internal Dexterity teams. This also includes management and coordination with Dexterity's partners to enable successful solution deployment.
• Drive execution accountability through structured tracking of owners, milestones, blockers, risks, and escalations.
• Review technical documentation including Statements of Work (SOWs), engineering drawings, requirements documents, responsibility matrices, commissioning plans, safety documentation, and acceptance criteria.
• Audit field execution against approved technical requirements and project scope.
• Manage deployment punch lists and drive closure through documented evidence and verification.
• Validate completion evidence including commissioning reports, inspection records, test results, training completion records, customer signoffs, and acceptance documentation.
• Identify and resolve gaps between reported completion status and actual operational readiness.
• Track schedule performance, critical-path dependencies, scope risks, and deployment readiness metrics.
• Escalate issues proactively with clear recommendations and recovery plans.
• Partner with customer operations leaders to support decisions involving workflow design, staffing, throughput objectives, operating windows, and system utilization.
• Capture deployment lessons learned and contribute to continuous improvement of Dexterity deployment methodologies and playbooks.
• This role begins with end-to-end ownership of a major customer deployment and offers opportunities to expand across multiple sites, regions, and customers as Dexterity continues to scale.

Qualifications Required

• 7-10 years of experience leading complex technical deployments involving robotics, industrial automation, warehouse automation, material handling systems, or similar industrial environments.
• Experience operating at a Manager, Site Execution Lead, Technical Program Manager, Deployment Manager, Operations Manager, or similar leadership level.
• Strong technical literacy across robotics, automation, controls, electrical and mechanical systems, industrial equipment, or comparable technologies.
• Ability to interpret engineering drawings, technical specifications, commissioning plans, acceptance criteria, and project documentation.
• Experience managing vendors, systems integrators, contractors, field service providers, and installation teams.
• Proven ability to assess technical readiness and operational readiness independently.
• Strong project execution, risk management, and escalation management skills.
• Excellent communication skills with technical teams, customer stakeholders, site leadership, and executive audiences.
• Demonstrated ability to balance operational objectives, customer needs, safety requirements, and deployment timelines.
• Willingness to be onsite regularly throughout deployment, commissioning, and stabilization activities.

Qualifications Preferred

• Experience in parcel, logistics, fulfillment, warehouse, distribution center, or high-throughput industrial environments.
• Prior responsibility for day-to-day operational performance in warehouse or industrial settings.
• Experience with robotics systems, PLCs, industrial controls, safety systems, MHE, WMS/WES integrations, commissioning, or site acceptance testing.
• PMP, Industrial Engineering, Systems Engineering, Construction Management, or related certifications.
• Experience supporting go-live readiness, customer acceptance testing, hypercare, or operational stabilization programs.

What Makes You Successful

• Strong execution discipline and accountability.
• Excellent technical judgment and attention to detail.
• Credibility with both operational and technical stakeholders, both internally and externally.
• Ability to navigate ambiguity and drive decisions.
• Customer-first mindset with a focus on operational outcomes.
• Structured communication and proactive escalation practices.
• Bias toward action, ownership, and closure.

Compensation

Base pay is one component of Dexterity's total rewards package, which may also include equity, comprehensive medical, dental, and vision benefits, and other compensation elements depending on eligibility.

The annual base salary range for this position is $160,000-$180,000 USD. Actual compensation will be determined based on relevant experience, skills, scope of expertise, overall qualifications, and internal equity.

Final compensation will be determined on a case-by-case basis and will also consider relevant experience and internal equity.

Equal Opportunity Employer

Dexterity is proud to be an equal opportunity employer. We are committed to creating an inclusive workplace where all employees and applicants are treated with fairness and respect.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, ancestry, national origin, citizenship status, age, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity, gender expression, sexual orientation, marital status, medical condition, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Dexterity provides reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs and practices, consistent with applicable law. Applicants who require an accommodation during the application or interview process may contact Dexterity’s recruiting or Human Resources team.

Use of Artificial Intelligence in Hiring

Dexterity may use artificial intelligence tools to assist with certain aspects of the hiring process, such as reviewing application materials, organizing candidate information, or identifying potential inconsistencies based on available information. These tools support our recruiting team but do not replace human judgment. Final employment decisions are made by qualified individuals based on the overall qualifications of each candidate.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.