Forward Deployed Process Engineer Lead - R37

R1 RCM Holdco Inc.; Town of Florida (NY); Hybrid; USD 175,000 - 306,000; Full time

Job summary

R1 RCM Inc. is seeking Forward Deployed Process Engineers who bridge executive strategy with hands-on operational execution in healthcare revenue cycle management.

Candidates will quantify ROI, design delivery processes, and mentor consultants while focusing on KPI-driven outcomes. The role emphasizes collaboration with Solution Consultants to shape product roadmaps, define future-state processes, and implement plans that improve patient experiences and hospital financial performance.

Qualifications

• 10+ years in healthcare revenue cycle management (HB and PB Follow Up, Denials, Coding).
• 5+ years in a management role.
• Experience in project management, process improvement, and implementation support.

Responsibilities

• Quantify ROI for customer use cases and align with customer objectives.
• Design and optimize consulting delivery processes for consistent execution.
• Lead and mentor Solution Consultants while aligning with client goals and metrics.
• Collaborate on product roadmap, future state process flows, and implementation plans.
• Support training and change-management plans to drive adoption of best practices.

Skills

Healthcare revenue cycle management

Project management

Change management

Data-driven decision making

Communication skills

Analytical skills

Problem solving

AI tools awareness

Education

AAPC/AHIMA certified coding professional

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Position

The Forward Deployed Process Engineers will play a critical role in bridging executive-level strategy with operational execution. These positions require a deep understanding of healthcare metrics, process optimization, and best practice workflows. The ideal candidate will have the ability to communicate effectively with executives and production staff alike, serving as a change champion in challenging scenarios.

Responsibilities

• Provide use case business case quantification by identifying the customer's business objectives and quantifying the benefits and ROI of use case implementation.


• Designs and optimizes consulting delivery processes in coordination with internal teams to ensure seamless and consistent execution of use cases in support of customer objectives.


• Leads and mentors Solution Consultants while ensuring alignment of team efforts with client goals and operating metrics.


• Collaborate with Solution Consultants to create product roadmap, future state process flows, and implementation plan.


• Supports the development of training and change management plans to drive the adoption of best practices.


• Provides technical product and operational leadership throughout the solution lifecycle.


• Evaluates emerging operational and technical opportunities and assesses and recommends future use case business cases.


• Proactively engages with customers and supports decision-making with data-driven insights.


• Ensures proactive issue resolution and continuous improvement in service delivery.


• Supports the Solution Consultants with the development of sustainable mechanisms to monitor KPIs and SLAs that provide measurable value creation and performance tracking for steady state operations.

Required Skills

• Minimum 10 years experience in healthcare revenue cycle management including HB and PB Follow Up, Denials and Coding.


• Minimum 5 years in a management role.


• Significant experience in project management, process improvement, and implementation support.


• Adept with AI tools and enthusiastic about the conversion of technology and operations.


• Familiarity with healthcare operations or enterprise software environments preferred.


• Excellent communication, problem-solving, and analytical skills.


• Strong knowledge of ICD-10-CM/PCS & CPT/HCPCS coding guidelines and reimbursement methodologies.


• AAPC or AHIMA Certified coding professional: CIC, CPC, CCS, RHIA, RHIT preferred.

Travel

Travel up to 50% to engage with clients and stakeholders.

Compensation

For this US-based position, the base pay range is $175,000.00 - $306,101.78 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 25.00%

Benefits

Competitive benefits package.

Equal Employment Opportunity

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

About R1

R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.