Forward Deployed Engineer (USA)
turbalance GmbH
Get more replies from employers
Send a job-specific resume in minutes.
Benefits offered by this job
Job summary
Qualifications
- Strong background with diverse technology stacks and adaptability.
- Solid coding foundation with C++ and Python.
- Understanding of software and hardware interplay.
- Proficiency with Kubernetes for app management.
- Excellent communication skills with customer-facing experience.
Responsibilities
- Guide customers through onboarding and training.
- Provide hands-on support for solution setup.
- Support sales team with technical expertise.
- Gather feedback for product improvement.
- Develop enablement materials tailored to customer needs.
Skills
Tools
Job description
Turbalance AI is an innovative, emerging startup that transforms AI laws. We are a team of passionate problem-solvers who believe in what we’re building. We constantly push boundaries and embrace our inner nerds as we find new ways to tackle complex challenges. You will find a dynamic work environment here, with flat or even nonexistent hierarchies and the chance to take on responsibility from day one.
We're looking for a Forward Deployed Engineer to join our growing team! In this role, you'll be a key technical partner for our customers across the entire customer lifecycle—from pre-sales technical support through onboarding, implementation, and ongoing enablement. If you're a technically versatile problem-solver with a passion for helping customers succeed and want to build a great company, we want to hear from you.
We're looking for candidates who can grow across both domains:
Strong in infrastructure design, DevOps, software development, and performance analysis. Experience integrating products into mission-critical infrastructure with fluency in SLAs, system design, and incident response.
Focused on network processing, data flows, device/system software design, and hardware integration. Background working with high-performance middleware or analytical software.
- Guide customers through onboarding, ensuring they are fully prepared and proficient in using our solutions.
- Conduct training sessions and develop enablement materials tailored to customer needs.
- Proactively identify opportunities for customers to maximize platform value.
- Act as a trusted technical advisor, offering best practices and solutions to common challenges.
- Provide hands‑on support for solution setup and configuration within customer environments.
- Support API and system integrations with existing customer infrastructure.
- Diagnose and resolve technical issues, collaborating with engineering teams on complex problems.
- Troubleshoot connectivity, performance, and deployment challenges.
- Support the sales team with domain expertise and technical credibility.
- Demonstrate technical capabilities and solution fit during the sales process.
- Design integration approaches and implementation plans for prospective customers.
- Gather customer feedback and relay insights to product and engineering teams.
- Reduce workload on core engineering teams by handling customer‑facing technical work.
- Provide responsive, dedicated customer engagement to build long‑term relationships.
- Strong background working with diverse technology stacks, with ability to quickly learn and adapt to new technologies.
- Solid coding foundation with C++ and Python as must-haves; demonstrable understanding of robust software development principles.
- Understanding of the interplay between software and hardware behavior and performance (GPUs, CPUs, networking).
- Proficiency with Kubernetes for deploying, scaling, and managing containerized applications.
- Genuine desire to help customers achieve their goals, with excellent communication and interpersonal skills; prior experience in deep, durable customer‑facing technical roles.
- Ability to thrive in a fast‑paced, multidisciplinary, dynamic environment while managing multiple priorities.
- Experience with additional programming languages (PyTorch, Rust, Go).
- Familiarity with cloud platforms (AWS, Azure, GCP).
- Experience with OpenStack and/or Slurm.
- Knowledge of network operating systems and hardware (Arista, Cisco, Mellanox) and network engineering (especially switching).
- Familiarity with AI/HPC networking protocols (RoCE and/or InfiniBand).
- Demonstrable experience with performance characterization and profiling, especially for processors, memory systems, and networks.
- Experience with kernel debugging.
- Experience with LLM deployments, even at small scale.
- Background in infrastructure design, SLAs, system design, and incident response.
- Field Applications Engineering or similar hardware‑focused customer engineering experience.
- Competitive pay & perks – because great work deserves great rewards.
- Work on your terms – flexible hours and remote‑friendly culture.
- Fast lanes, no red tape – flat hierarchies and rapid decision‑making.
- Make it happen – your ideas aren’t just heard – they become reality.
- Right place, right time – be part of our growth story and build a career‑defining legacy.
- Globality design – work with a diverse, international team across Germany and the US.
- Work with the best – work alongside exceptional engineers and raise the bar together.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
