Forward Deployed Engineer (Senior)

Scrums.com; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

Scrums.com is seeking a Senior Forward Deployed Engineer to lead customer-facing applied AI deployments. You will work at the intersection of consulting and engineering to turn ambiguous business problems into production AI systems, leveraging an internal agent harness and orchestration platform.

You will design, implement, and operationalize AI solutions, mentor engineers, and collaborate with executive stakeholders across multiple regions to ensure scalable, secure deployments.

Qualifications

• Six or more years of professional software engineering experience with production systems.
• Strong Python and TypeScript/JavaScript coding skills.
• Hands-on AI/ML deployment into production environments.
• Deep systems design knowledge across APIs, data stores, and cloud services.
• Experience with retrieval-augmented generation, tool use, and agent orchestration.
• Proven ability to work with senior customer stakeholders.

Responsibilities

• Lead technical discovery with customer stakeholders and translate problems into deployment plans.
• Design and build production AI systems, including agent workflows and data pipelines.
• Configure context, permissions, evaluations, and guardrails in the AI agent harness.
• Coordinate releases, telemetry, and handover through the orchestration platform.
• Make architecture decisions across models, APIs, data stores, and cloud services.
• Establish production metrics and evaluation suites for quality and cost.
• Diagnose production issues and lead incident response for customer workflows.
• Mentor engineers, review code, and raise deployment team standards.
• Communicate trade-offs, progress, and risk to engineering teams and executives.

Skills

Python

TypeScript/JavaScript

Production AI systems

Systems design

LLM patterns

Customer engagement

Tools

Cloud platforms

Observability

APIs/Data stores

Job description

Role overview

A technology talent network is hiring a Senior Forward Deployed Engineer to lead customer-facing applied AI deployments. The role sits at the intersection of consulting and engineering, helping enterprise customers convert ambiguous business problems into production AI systems. Engineers use an internal AI agent harness and a software engineering orchestration platform to coordinate delivery across people, agents, infrastructure, and software workflows.

Responsibilities

• Lead technical discovery with customer stakeholders and convert ambiguous problems into sequenced, measurable deployment plans
• Design and build production applied AI systems, including agent workflows, data pipelines, integrations, and supporting services
• Configure context, tools, permissions, evaluations, observability, and guardrails within the AI agent harness
• Orchestrate releases, telemetry, engineering work, and operational handover through the orchestration platform
• Make architecture decisions across models, retrieval, APIs, data stores, cloud services, and customer systems
• Establish evaluation suites and production metrics covering quality, reliability, security, latency, adoption, and cost
• Diagnose complex production issues and lead incident response for owned customer workflows
• Mentor engineers, review code, and raise the technical standard of the deployment team
• Communicate trade-offs, progress, and risk to engineering teams and executive stakeholders

Requirements

• Six or more years of professional software engineering experience, including ownership of production systems
• Advanced Python skills and strong experience with TypeScript, JavaScript, or another production language
• Hands-on experience delivering AI, machine learning, data-intensive, or automation products into production
• Strong systems design skills across APIs, SQL and NoSQL data stores, cloud infrastructure, security, and observability
• Practical knowledge of LLM application patterns such as retrieval-augmented generation, tool use, structured outputs, evaluations, and agent orchestration
• Experience leading technical discovery and working directly with senior customer stakeholders
• Ability to operate independently in ambiguous, fast-moving environments and leave behind stable, maintainable systems

Benefits and work setup

• Remote role based in Lagos, Nigeria, with travel to customer or company offices when deployments require it
• Collaboration primarily during UK, European, and West African business hours
• Access to regional enterprise deployments and international client engagements
• Equal opportunity employer with reasonable accommodations available during the application and interview process