Forward Deployed Engineer (Sales, Client Services, Marketing and Finance)

Cvent, Inc.; Tysons (VA); On-site; USD 150,000 - 200,000; Full time

Job summary

Cvent, Inc. is seeking an AI Transformation Leader to drive AI-forward initiatives across Sales, Customer Success, Marketing, and Finance. You will partner with business and technology teams to identify opportunities, design solutions, and guide adoption while ensuring governance and security.

The role emphasizes measurable business impact, change management, and building scalable capabilities, with a focus on responsible AI and enterprise platforms.

Qualifications

• Significant experience leading business transformation and AI/automation initiatives.
• Track record delivering initiatives from discovery through adoption with measurable outcomes.
• Ability to translate complex processes into structured requirements and plans.
• Experience partnering with data, engineering, IT, security, and operations teams.
• Familiarity with AI, generative AI, analytics, and enterprise platforms.

Responsibilities

• Build trusted relationships with business leaders and teams to learn goals and success metrics.
• Map end-to-end workflows and identify opportunities for AI and automation.
• Translate ambiguous challenges into clear problem statements and use cases.
• Shape and deliver AI transformation initiatives from discovery to adoption and measurement.
• Collaborate with technology, data, analytics, security, and governance partners for responsible implementation.
• Help teams apply AI while preserving human judgment and oversight.
• Define success metrics and track impact (time savings, forecast accuracy, retention, revenue).
• Create repeatable playbooks and enablement materials for scale beyond a single project.
• Channel new ideas through governance processes to avoid duplication.
• Communicate recommendations and outcomes clearly to stakeholders.

Skills

Transformation leadership

End-to-end delivery

Requirements gathering

Cross-functional collaboration

AI familiarity

Change management

Governance & risk

Playbook development

Tools

CRM platforms

Marketing automation

Analytics platforms

Enterprise workflow platforms

Job description

Overview:

Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 6,000+ employees and 34,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

Role Overview

Cvent is building an AI-forward enterprise and is looking for an AI Transformation Leader to turn that ambition into practical, measurable outcomes.

In this role, you’ll work closely with business teams and technology partners to understand how work gets done, identify opportunities to apply AI and automation, and guide solutions from idea through adoption. You’ll partner across one or more functions—including Sales, Customer Success, Marketing, and Finance—helping teams improve workflows while ensuring solutions are secure, governed, and aligned with enterprise priorities.

This is a business-facing role with a strong technology and change-management dimension. You’ll build trust with stakeholders, connect business needs to technical possibilities, and help teams adopt solutions responsibly. Success means measurable business impact and lasting capability—not simply a tool or pilot.

In This Role, You Will:

• Build trusted relationships with business leaders and teams; learn their goals, processes, pain points, and measures of success.
• Map end-to-end workflows and identify opportunities for AI, automation, and process redesign.
• Translate ambiguous business challenges into clear problem statements, prioritized use cases, requirements, and outcome-based plans.
• Shape and deliver AI transformation initiatives from discovery and solution design through piloting, rollout, adoption, and measurement.
• Work with technology, data, analytics, security, and governance partners to assess solutions and support responsible implementation.
• Help teams apply AI in ways that complement human judgment and expertise, with appropriate review and control points.
• Establish success measures—such as time saved, improved service, stronger forecast accuracy, increased retention, or revenue and pipeline impact—and track results.
• Create repeatable playbooks, operating practices, and enablement materials so improvements can scale beyond an individual project.
• Gather and channel new ideas through established governance and prioritization processes, avoiding fragmented or duplicative solutions.
• Communicate recommendations and outcomes clearly to business stakeholders, technical partners, and senior leaders.

Functional areas you may support

The role may focus on one or more of the following areas, based on business priorities and your experience:

• Sales: Prospecting, pipeline management, forecasting, deal support, quoting, sales operations, enablement, and revenue operations.
• Customer Success and Client Services: Onboarding, implementation, adoption, customer health, support, renewals, retention, and expansion.
• Marketing: Demand generation, account-based marketing, campaign operations, content workflows, digital channels, and attribution.
• Finance: Planning and forecasting, accounting, reporting, procurement, order-to-cash, collections, and financial operations.

You do not need to be a deep subject‑matter expert in every function. We’re looking for strong transformation skills, a willingness to learn new business domains, and the ability to connect people, processes, and technology.

Here's What You Need:

• Significant experience leading business transformation, enterprise technology delivery, AI implementation, intelligent automation, consulting, or a related discipline.
• A track record of taking initiatives from discovery through implementation and adoption, with measurable outcomes.
• Ability to understand complex processes and translate business needs into structured requirements and practical solution plans.
• Experience partnering across business and technical teams, including data, engineering, IT, security, and operations.
• Familiarity with AI, generative AI, workflow automation, analytics, or enterprise platforms—and the judgment to select approaches based on the problem rather than a single tool.
• Strong change-management and communication skills, including the ability to earn trust, facilitate working sessions, and explain technical concepts in business terms.
• Sound judgment around governance, data protection, security, risk, and human oversight in enterprise environments.
• A builder's mindset: you create reusable approaches and leave teams better equipped to sustain and extend the work.

Nice to have

• Experience in one or more of Sales, Customer Success, Client Services, Marketing, or Finance.
• Experience in a complex or regulated enterprise environment.
• Familiarity with CRM, customer success, marketing automation, finance, analytics, or enterprise workflow platforms.
• Experience defining AI or automation metrics, building business cases, or communicating results to executive audiences.
• Experience developing playbooks, centers of excellence, enablement programs, or operating models.

Who you are

• Outcome-oriented: You measure success by meaningful business results, not activity or technology alone.
• Curious and consultative: You listen, learn the context, and build trust before recommending change.
• Comfortable with ambiguity: You create clarity and momentum when the problem or path forward is not yet fully defined.
• Pragmatic about AI: You understand where AI can help, where people should remain in control, and why responsible adoption matters.
• Collaborative: You bring together business and technical partners to move from ideas to implementation.
• Focused on lasting impact: You help teams build the capability to sustain improvements over time.

This job posting is intended to comply with all applicable laws. If we learn during the course of our recruitment process that, due to an applicant's location, further information about the position is required, including certain salary information, this information in this posting will be supplemented accordingly.

The estimated base salary range for new hires into this role is $150,000 - $200,000 annually + bonus depending on factors such as job-related knowledge, relevant experience, and location. We also offer a competitive benefits package, details of which can be found here .

Physical Demands