Forward Deployed Engineer, Onboarding

3M HEALTHCARE; New York (NY); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

401k match

Equity grants

Employer-paid benefits

Office in SF or NYC

Job summary

AssemblyAI seeks a Forward Deployed Engineer to drive new-customer activation across product lines. You will own the front of the GTM funnel, engage developers from first API call to production traffic, and troubleshoot blockers directly in customer code.

You’ll work with Sales, Support, Product and Engineering, wear multiple hats, and push for rapid customer wins while maintaining high energy across many concurrent leads.

Qualifications

• 2+ years in software or customer-facing eng roles.
• Experience reading Python/JS/Node services and patching bugs.
• Familiarity with real-time/streaming protocols like WebSockets and audio pipelines.
• Proven record of driving new customers and meeting targets.
• Strong written and spoken communication; able to interface with diverse stakeholders.

Responsibilities

• Own a portfolio of in-flight leads and drive them to production usage.
• Reach out as usage ramps and diagnose blockers.
• Read customer code and ship patches with engineers.
• Tune model configurations for use cases and communicate tradeoffs.
• Run discovery and architecture discussions with customers.
• Steward technical wins through to commercial close (DPAs, MSAs, security reviews).
• Hand off accounts with context for smooth transitions.
• Provide feedback to Product/Engineering to improve self-serve UX.
• Build internal tooling to scale lead handling as volume grows.

Skills

Experience in customer-facing eng

Python/JavaScript

WebSockets/real-time protocols

Troubleshooting and patching

Clear communication

AI tooling in workflow

Ownership across deals

Voice AI familiarity

Tools

Claude Code

Cursor

Devin

Custom agents

Job description

About the role

We’re looking for a Forward Deployed Engineer to drive new-customer activation across our product lines. This person will own the front of our GTM funnel—the moments between a developer’s first API call and their first month of production traffic—proactively reaching out as usage ramps, debugging deep into customer code when a deal stalls on a technical blocker, tuning model configurations to fit each use case, and stewarding leads through the security, paperwork, and architecture decisions it takes to get to consistent production usage.

This person should have a strong software-engineering background paired with the instincts of a great seller, being equal parts engineer and quota-carrier, and be deeply interested in the developer experience of building with voice AI.

This is a cross-functional role that requires partnership with our Sales, Support, Product, and Engineering teams. You’ll be willing to wear many hats, passionate about unblocking customers, and excited to operate with high energy across many concurrent leads with expansive ownership.

What You’ll Do

• Own a portfolio of in-flight leads across AssemblyAI’s product lines, driving them from first API call to consistent production usage against a quarterly new-customer goal.
• Reach out proactively the moment a developer’s usage ramps, diagnosing what’s blocking them from scaling and removing it before they go quiet.
• Read unfamiliar customer codebases quickly and ship working patches alongside their engineers, debugging real-time audio, WebSocket, and latency issues directly in their service.
• Tune model configurations for each use case—end-of-turn detection, keyterms, language coverage, async vs. real-time—and translate the tradeoffs to technical and non-technical stakeholders alike.
• Run discovery and architecture conversations about customer use cases, knowing when to push back and when to lean in.
• Steward technical wins through to commercial close: DPAs, MSAs, security reviews, stakeholder mapping, and multi-threading the buying team.
• Hand off graduated accounts cleanly with the context and written history required for a smooth transition.
• Aggregate lead feedback into structured signals for Product and Engineering, making sure the self-serve experience improves measurably because of the patterns you surface.
• Build internal tooling—agents, dashboard, AI workflows—that help the team operate ahead of the wave as lead volume grows.

What You’ll Need

• 2+ years of relevant experience as a software engineer, forward-deployed engineer, sales engineer, solutions architect, technical account manager, or similar customer-facing engineering role.
• Strong hands‑on engineering skills—comfortable reading an unfamiliar Python or JavaScript/Node service, finding the bug, and writing the patch.
• Working fluency with real-time and streaming protocols, including WebSockets, audio pipelines, and latency budgets.
• Track record of carrying a number—net new customers, activation rate, expansion ARR, or similar—and consistently hitting it.
• Excellent written and verbal communication skills. You’ll be the primary face of AssemblyAI in hundreds of customer Slack channels, email threads, and in‑person or virtual meetings concurrently.
• Aggressive use of AI tooling in your own workflow (Claude Code, Cursor, Devin, custom agents); bonus if you’ve built or shipped your own.
• High sense of urgency and ownership, with the ability to manage multiple concurrent deals and context‑switch frequently.
• Prior experience with voice AI, ASR, speech‑to‑text, telephony, or audio infrastructure is a plus.

Pay Transparency

AssemblyAI strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity across our team. Our salary ranges are set to be competitive for our size, stage, and industry, and reflect just one component of the full compensation, benefits, and rewards we offer.

Salary determinations consider a variety of factors, including relevant experience, technical depth, skills demonstrated during the interview process, and maintaining internal equity with peers on the team. The range shared below represents a general expectation for the posted position. However, we are open to considering candidates who may fall above or below the outlined experience level—in those cases, we will communicate any adjustments to the expected salary range.

The range provided applies to candidates located in the United States. For candidates outside of the U.S., compensation ranges may differ; any adjustments will be communicated throughout the interview process.

Salary range: $150,000 - 200,000 OTE

The expected total compensation for this role is listed above (including base salary and commission). Our total compensation package includes competitive equity grants, 100% employer‑paid benefits, and working alongside the team in our San Francisco or New York City office. A 401k match up to 4% is offered to all US-based full time team members.

EEO Statement

We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. No matter your race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply!