Forward-Deployed Engineer

Binti; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Salary + equity

Excellent health insurance

Flexible vacation

Job summary

Binti is seeking a Forward Deployed Engineer to join the Integrations Engineering team. You will own high-impact, externally-facing technical projects, working with customers in person or virtually to integrate with the Binti platform and APIs.

You will travel up to 50% to collaborate on design, co-development sessions, and technical onboarding, ensuring secure, scalable, and performant integrations while guiding customers through discovery and implementation.

Qualifications

• At least 3 years of professional software engineering experience

Responsibilities

• Engage directly with customers to design and deliver integrations
• Lead co-development sessions with customer teams
• Provide ongoing integration support and troubleshooting
• Architect and implement API endpoints and connectors
• Guide customers through discovery and architecture sessions
• Collaborate with PMO, Sales, and Customer Support as needed
• Champion security and HIPAA considerations in integrations

Skills

Software engineering

Customer-facing

APIs

Data pipelines

Distributed systems

Ruby on Rails

Python

Cross-functional collaboration

Tools

APIs

ETL

EDW

Job description

• We’re looking for technically sharp, customer-focused engineers who are excited to work directly with our partners to design and deliver integrations that unlock the full value of the Binti platform
• As a Forward Deployed Engineer and part of the Integrations Engineering team, you’ll take ownership of high-impact, externally-facing technical projects - from on-site discovery and architecture sessions to live co-development and ongoing support
• A big part of this position will be directly supporting our customers in their integration journey, and thus this job is up to 50% travel. Opportunities to go on-site with our customers will include design and discovery sessions, co-development work, and technical onboarding
• Participate in discovery and architecture sessions with customers to ensure that integrations are designed to support our customers needs, best leverage the Binti platform, and be performant, secure, and scalable
• Lead co-development sessions with our customers' development teams, working side-by-side with them in person or virtually, to provide them live support and consulting as they integrate with the Binti platform and APIs
• Develop relationships with our customers' technical teams with the goal of becoming a trusted partner who they can lean on for support and assistance
• Provide integration technical support to our customers, answering questions, providing consultative advice, and helping them debug their integrations
• Collaborate with the rest of the Binti Integrations Team to develop improvements and bug fixes for the Binti RESTful APIs, connectors, and integration tools
• Assist other teams at Binti, like Program Management, Customer Support, and Sales, by answering questions about our integration capabilities and our projects with customers, and by keeping them apprised of how our customers are using our products and when and where they need help
• Synthesize and deliver product feedback in order to allow us to use it to improve Binti’s modules and integration capabilities
• Champion security and privacy, including looking for ways to make it easier to safeguard HIPAA compliance for sensitive data and incorporate security best practices
• Meet on-site with a new customer to understand how Binti will fit into their workflow and information architecture, and then use that knowledge to design an integration using Binti’s APIs or connectors that meets their needs
• Pair closely with our Program Management Office (PMO) team to launch our biggest statewide enterprise customers
• Collaborate side-by-side, virtually or in-person, with a customer who is integrating with Binti, providing them live support during co-development
• Work with the other members of the Integration Engineering Team to develop new API endpoints, connectors, or other integration tools
• Respond to questions and support requests from customers with existing integrations to debug, triage, and fix issues that are discovered post-launch

Benefits

• An above-market compensation package (salary + equity)
• Excellent medical, dental, vision, and life insurance - 99% of insurance premiums covered for you + your dependents
• Flexible vacation time to promote a healthy work-life blend, targeting 20 days/year
• 16 weeks of paid parental bonding leave for the arrival of a newborn or newly placed infant
• 13 paid holidays; 11 Federally observed holidays (including Juneteenth), plus the day after Thanksgiving and Election Day
• Sick/Mental Health time separate from vacation days (72 hours)
• 4 weeks of sabbatical after 4 years of service at the company
• 401(k) with 100% match of contributions up to 4% of your annual salary
• Commuter benefits, FSA, and DCSA with administration paid for
• $5,000 annual bonus for employees who volunteer as a CASA (court-appointed special advocates)
• $2,500 annual reimbursement for ongoing learning and development, with opportunities to attend trainings/conferences, on-site speaker series, and lunch and learns
• $1,000 reimbursement for virtual home office setup
• $100/month remote work stipend to cover internet, electricity, or home office setup costs, or $250/month for a co-working space
• Weekly reimbursement for lunch with coworkers - virtually or at our Oakland office
• Paid Jury Duty
• Remote work friendly

• Strong candidates combine deep engineering experience with excellent communication skills, a service mindset, and the ability to thrive in dynamic, ambiguous environments
• You excel at collaboration with cross-functional partners in product, program management, sales, and more
• You have a strong startup mindset: comfortable with ambiguity, balancing risks, and building MVPs that are iterated upon
• You're familiar with legacy systems (even better in the government context) and the difficulties and tradeoffs that come with working with them
• You have the experience and ability to effectively project manage your own work and your own time
• You have the ability to architect, build, and maintain distributed integrated systems
• You have at least 3 years of professional software engineering experience, preferably in a customer-facing role like integrations engineer, consultant, or similar
• You're comfortable with APIs, data pipelines (ETL), enterprise data warehouses (EDW), and all their friends
• You're energized by working with customers to solve real-world problems, not just closing out engineering tickets
• You have a history of not only shipping code and products, but also making customers happy
• You have the ability to visualize how a big software system like ours works, but also think about how it interacts at the edges with our customers' software systems
• You have excellent verbal, written, and interpersonal communication skills
• You're experienced and confident with Ruby/Ruby on Rails, but also comfortable in other programming languages like Python, C#, Java, etc
• You're interested in the boundless possibilities of Gen AI interest, with experience and judgement in that area being a big plus
• You're a quick learner who is motivated by up-leveling their skills and taking on new challenges