Forward Deployed Engineer

Antithesis; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Collaborative work environment

Access to top-tier tools

Opportunity to make impacts from day one

Fast-moving team ethos

Job summary

A leading tech firm in San Francisco seeks a Customer Success Engineer to ensure client success through a deep understanding of their software systems. This role involves working closely with engineers to resolve critical software issues, deliver customizations, and offer technical education. Ideal candidates will possess a degree in Computer Science and demonstrate strong problem-solving abilities, communication skills, and familiarity with testing methodologies. Willingness to work on-site and travel is also required.

Qualifications

• Demonstrated initiative and grit in problem-solving.
• Advanced degree in Computer Science or relevant field.
• Experience as a technical consultant or solutions engineer.
• Willing to work on-site five days a week and travel up to 20% of days.

Responsibilities

• Understand and resolve customer software system issues.
• Provide value throughout the customer lifecycle.
• Identify and communicate product feature needs to the development team.
• Collaborate with sales and customer success management to drive outcomes.
• On-site engagements with customers to resolve high-priority issues and share results.

Skills

Technical problem-solving

Communication with technical stakeholders

Multitasking

Experience in testing/quality assurance

Object-oriented programming

Scripting languages

Linux environment

Multitasking

Education

Degree in Computer Science or equivalent

Job description

Location

San Francisco, CA

Employment Type

Full time

Location Type

On-site

Department

Customer Experience

About Antithesis

We’re on a mission to redefine how modern distributed systems are tested and released. Our platform is trusted by engineering teams who demand rock-solid reliability, scalable performance, and deep technical visibility. Our platform doesn’t just assure system correctness and reliability, it exists because developers need something better. If you’ve ever experienced the pain of a production outage, had a bad week on-call, or had a release delayed by weeks because of one killer bug – you’ll understand exactly why we’re doing what we do. If you're passionate about developer-first products, system resilience, and correctness, we’d love to talk.

About the Role

Our Customer Success Engineers make our customers successful. How? We dig in to understand our customers’ complex software systems and their pressing business needs, then we use our cutting edge platform to help customers thoroughly test their mission-critical applications. We’re sitting with engineers at companies that are building exciting and ambitious systems, and we’re ensuring that they find their bugs before their users do.

What You’ll Do

CSEs must understand customers’ business needs and technology to provide value throughout the customer lifecycle, from onboarding to delivering necessary customizations to presenting concise and powerful value propositions to customer leadership. Responsibilities also include identifying missing product features, surfacing new requirements, thinking up new application domains and product areas, and figuring out how best to educate people in the tech industry about these new techniques and approaches for testing at a much larger scale.

In this role, no two days are the same- one day you will be onsite with a customer, helping them resolve a high priority bug and then presenting the results to their entire team; the next you are collaborating in the office with your peers on a new testing technique; or expanding your capabilities as you put the latest open-source technology under testing.

What We’re Looking For

• Demonstrated initiative and grit- the ability and determination to solve difficult, open-ended, customer-impacting technical problems in a timely manner

• A degree in Computer Science (or equivalent technical field)

• Experience as a technical consultant, software/quality engineer, solutions engineer/architect (or equivalent)

• Comfortable communicating with customers’ engineers and leadership

• Able to write + debug code

• Able to juggle multiple priorities/customers simultaneously

• Able to partner closely with sales and customer success management

• Experience and interest in one or more of the following:

  • Testing/quality assurance (including security testing)

  • Object-oriented programming

  • Linux environment

  • Scripting languages (bash/shell, Python or JavaScript)

  • Querying data (via SQL, NoSQL or other query engines)

• Willing to work on-site five days a week

• Willing to travel up to 20% of working days (customer engagements, conferences, etc.)

• Bonus points:

  • Experience testing or building distributed systems (e.g., databases, streaming platforms, blockchains, etc.)

  • Experience with fuzzing or property-based testing

  • Previous founder or growth-stage startup experience

Why Join Us?

• Make a measurable impact from day one

• Collaborate with a fast-moving team that values autonomy and results

• Help shape the growth strategy at a pivotal stage

• Access to top-tier tools and leadership support

• Get a genuinely revolutionary software product into users’ hands

Equal Opportunity Statement

We are an equal opportunity employer and value a diverse, inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other protected characteristic. We are committed to providing reasonable accommodations throughout the application and employment process.

Notice to Recruiters and Agencies

Under no circumstances will Antithesis pay a fee for candidates submitted or presented without a signed recruiting agreement in place between Antithesis and the recruiter or agency prior to submission. Any submission must be for a requisition specifically and individually assigned in writing by Antithesis’ People Department.

In the event that candidate(s) are submitted or presented to Antithesis by a recruiter or agency without both a signed agreement and written assignment from Antithesis, Antithesis expressly reserves the right to pursue and hire such candidate(s) without any financial obligation to the recruiter or agency.