Forward Deployed Engineer

PermitFlow; New York (NY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive salary and equity

100% company-paid medical, dental, and vision coverage

401(k) savings plan

Unlimited PTO

Home office stipend

In-office meals provided

Commuter benefits

Job summary

PermitFlow is seeking a Forward Deployed Engineer to join their team in New York City. This role focuses on customer interaction, coding, and building integrations to ensure product success during early stages. You will work closely with customer operations and help define the company's approach to forward deployment.

The ideal candidate is a strong software engineer with experience in real-world integrations and is able to work cross-functionally while championing the customer perspective. The position offers a hybrid work schedule and competitive benefits.

Qualifications

• Strong software engineer who likes being in front of customers.
• Experience in owning integrations from end to end.
• Track record of shipping production systems effectively.

Responsibilities

• Sit with customer operations during pre-sale and early pilots.
• Prototype against the customer's real data during the pilot.
• Build production feedback loops and reusable integration pieces.
• Champion the customer perspective inside the company.
• Work cross-functionally to help shape the product roadmap.

Skills

Strong software engineering skills

Customer interaction

Integration ownership

Experience with APIs

Prototyping on real-world data

Production system shipping

Team experience in start-ups

Tools

ServiceTitan

Salesforce

Procore

Job description

PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.

Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.

As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.

We’ve raised over $90M, most recently completing our Series B, from top-tier investors including Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.

Our HQ is in New York City with a hybrid schedule (3 in-office days per week). We prefer NYC-based candidates or those open to relocation.

Role Overview

A Forward Deployed Engineer works inside the customer's world. You write code, scope integrations, and build working software on the customer's real data and systems. You join our biggest enterprise deals early, prove the product works before the customer signs, and then turn what you learn into product the whole platform can use.

You sit on our Growth team inside Engineering, Product, and Design. Your job is to get new customers to value fast and to bring customer reality back to the rest of the team. This is a new, founding role. You will help define how we do forward deployment at PermitFlow.

What You’ll Do

• Sit with customer operations during pre-sale and early pilots. Map how their permitting work really happens, not the demo version.

• Prototype against the customer's real data and integrations (ServiceTitan, Salesforce, Procore, and others) during the pilot. Ship a working slice that earns the deal.

• Turn the messy, customer-specific rules you find into reusable product, not one-off code.

• Build production feedback loops. Confidence scores, human overrides, and downstream metrics flow back into the product.

• Build reusable integration pieces. What you build for the first customer becomes a setting the next customer can turn on.

• Champion the customer perspective inside the company. Bring what you learn back to product, design, and engineering.

• Work cross-functionally to help shape the product roadmap.

What We’re Looking For

• Strong software engineer who likes being in front of customers. You write code and you talk to people.

• Comfortable owning an integration end to end. APIs, data models, backend, and enough frontend to ship a working demo.

• Experience prototyping on messy, real-world data and systems. Work with CRMs, ERPs, or field-ops tools like ServiceTitan, Salesforce, or Procore is a plus.

• Track record of shipping production systems and making smart trade-offs for speed, reliability, and scale.

• You turn one-off custom work into reusable product. You want your work to disappear into the platform.

• Startup or fast-moving team experience preferred.

• Construction or permitting background is a nice-to-have, not required.

What We Offer

• Competitive salary and meaningful equity in a high-growth company

• 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA

• 401(k) savings plan

• Unlimited PTO and paid family leave

• Home office & equipment stipend

• Daily in-office lunch and dinner provided

• Commuter benefits (pre-tax transit and parking)

PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.

We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.