Forward Deployed Engineer

Hatz AI; New York (NY); On-site; USD 90,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Equity

Health insurance

Life and disability coverage

401(k) with match

Hybrid work schedule

Professional development

Collaborative environment

Job summary

Hatz AI in New York City is seeking a Forward Deployed Engineer to lead end‑to‑end AI-driven deployments for MSP partners and customers. You’ll own the full arc from discovery and scoping to design, build, and production rollout, collaborating with MSP engineering and domain teams.

You will drive measurable workflow impact, gather feedback to shape product roadmaps, and work with Product, Partnerships, GRC, Security, and GTM teams. NYC-based, hybrid work with ~50% travel.

Qualifications

• 2+5 years of engineering or technical deployment experience, including customer-facing work.
• Track record of scoping and delivering complex projects in fast-moving or ambiguous environments.
• Hands-on experience with AI/LLM-powered systems and understanding of model impact on product experience.
• Able to shape unclear asks into detailed workflows and deliver without hand-holding.
• Clear communication with engineers, product teams, and MSP stakeholders alike.
• Calm and judgment when the stakes are high.

Responsibilities

• Own technical delivery across multiple deployments, from first prototype to stable production.
• Build full-stack systems that deliver real customer value and sharpen how we learn.
• Represent Hatz in senior client settings – CEOs, CMOs, and C-suite equivalents.
• Embed closely with MSP and end-customer teams to understand their needs and guide adoption of what you build.
• Scope work, sequence delivery, and remove blockers early.
• Make sound trade-offs between scope, speed, and quality — and adjust plans to protect delivery.
• Codify working patterns into tools, playbooks, and building blocks others can reuse.
• Share field feedback that helps Product understand where the platform shines and where it can improve.
• Keep teams moving through clarity and follow-through.

Skills

Engineering experience

Customer-facing

Delivery leadership

Ambiguity handling

Communication

Tools

Python

Claude Code

Codex

OpenCode

Job description

Forward Deployed Engineer (FDE)

Location: New York City (Flatiron District) — Hybrid | ~50% Travel

Hatz AI is building the infrastructure that lets businesses adopt AI with confidence. Based in the Flatiron District of New York City, we work at the forefront of an AI transformation that is reshaping how work gets done. Across the country, employees are quietly turning to AI tools to boost productivity — but businesses need a trusted, secure way to embrace that same technology. That's the gap we're closing.

As a Forward Deployed Engineer (FDE), you'll partner with MSPs and their end-customers to turn AI capabilities into production systems. This role sits at the intersection of customer delivery and core platform development — equal parts engineering, deployment, and product influence.

About the Role

FDEs lead complex, end-to-end deployments of AI agents and workflows in production, working alongside our most strategic MSP partners and their customers. You'll own the full arc — discovery, technical scoping, system design, build, and production rollout — partnering directly with MSP engineering and domain teams.

Success here looks like production adoption, measurable workflow impact, and eval-driven feedback that shapes our product and model roadmaps. You'll work hand in hand with our Product, Partnerships, GRC, Security, and GTM teams.

This role is based in New York City. When not traveling (~50%), the team works from our NYC office on a hybrid schedule.

What You'll Do

• Own technical delivery across multiple deployments, from first prototype to stable production

• Build full-stack systems that deliver real customer value and sharpen how we learn

• Represent Hatz in senior client settings – CEOs, CMOs, and C-suite equivalents – with the presence to make every interaction land.

• Embed closely with MSP and end-customer teams to understand their needs and guide adoption of what you build

• Scope work, sequence delivery, and remove blockers early

• Make sound trade-offs between scope, speed, and quality — and adjust plans to protect delivery

• Codify working patterns into tools, playbooks, and building blocks others can reuse

• Share field feedback that helps Product understand where the platform shines and where it can improve

• Keep teams moving through clarity and follow-through

What We're Looking For

• 2-5+ years of engineering or technical deployment experience, including customer-facing work

• A track record of scoping and delivering complex projects in fast-moving or ambiguous environments

• Hands‑on experience building or deploying systems powered by LLMs or generative models — and an understanding of how model behavior shapes product experience

• You’re self‑directed in ambiguity – you can shape an unclear ask into a detailed workflow, flag issues early, and deliver on customer need without hand‑holding

• Clear communication with engineers, product teams, and MSP stakeholders alike

• Calm and judgment when the stakes are high

Nice‑to‑Haves

• Experience writing or maintaining customer‑facing documentation

• Have proficiency in Python or familiarity with AI tools and complex software

• Experience using coding tools like Claude Code, Codex, OpenCode, etc.

• Ability to contribute directly in the codebase when progress or clarity depends on it

• Prior exposure to security and compliance workflows (SOC reports, DPAs, security questionnaires)

• Familiarity with incident management and on‑call rotation practices

Benefits

• Competitive salary and equity

• Comprehensive health, dental, and vision insurance; life and disability coverage; 401(k) with match

• Hybrid work schedule

• Opportunities for professional development and career growth

• A collaborative, inclusive work environment

Equal Opportunity Statement

Hatz AI is proud to be an equal opportunity employer. We are committed to building a diverse, inclusive team and welcome applicants of all backgrounds, identities, and experiences. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We believe diverse perspectives make for better products and a stronger company — and we're actively working to build a team that reflects that belief.

Compensation: $90K–$160K base, plus variable, plus equity.