Forward Deployed Engineer

DigiCert; Denver (CO); In loco; USD 150.000 - 230.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental and vision benefits

401(k) retirement plan with company匹配

Generous paid time off

Descrizione del lavoro

DigiCert is seeking Forward Deployed Engineers to embedded with business functions and deliver production AI solutions that improve efficiency and ROI. You will own the work from initial conversations to production, including architecture decisions, coding, testing, and ongoing improvements.

You will work directly with non-technical users to translate workflows into reliable software, build integrations and agents, and ensure systems remain secure and compliant in fast-paced environments.

Competenze

• 4+ years building and shipping production software
• 2+ years building with LLMs in production: agents, retrieval, tool calling
• Daily use of coding agents and validation of outputs
• Comfort with non-technical users and translating workflows into software
• Security and compliance in sensitive environments
• Excellent written and spoken communication skills

Mansioni

• Embed with business users to map workflows and identify AI opportunities
• Own architectural decisions including build vs buy and vendor evaluations
• Write and ship production code for integrations, agents, and workflows
• Ensure reliability against data fragmentation and model variability
• Collaborate with IT, Security, and Engineering on access, data connectivity, and observability
• Prove value with baseline improvements and measurable ROI
• Train operators and power users to ensure continuity after engagement ends

Conoscenze

4+ years production software

2+ years with LLMs in production

Writing retriever and tool calling

Clear communication with non-technical

Strumenti

Jira

Databricks

Descrizione del lavoro

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future atwww.digicert.com

Job summary

Forward Deployed Engineers at DigiCert are software engineers who embed with a business function (Sales, Support, Finance, Legal, HR, Procurement, Marketing), learn how the work actually gets done, and ship production AI solutions that drive measurable efficiency and ROI : agents on our systems of record, automated workflows, and AI-native tools wired into the architecture people already use.

You are the hands-on CTO of each engagement. You’ll find where AI deliver s the highest return , decide the technical plan, write and deploy the code, and keep improving it after launch.

This is not a research role. You will own the work from first conversation to production, and are judged on what ships and what it returns, not on pilots or demos.

What you will do

• Embed and find the work. Sit with business users, understand and maptheir workflows,data, and systems, and find where AI accelerates growth or savesthe most time and money.
• Own the architecture. Decide whether tobuild, buy, or configuresolutions, weighing cost, speed,and long-term fit, and leadthe technical side of vendor evaluations.
• Write and ship production code. Build integrations, agents, and workflows with retrieval, tool use, and human-in-the-loop review. Test, deploy, and support what you ship.
• Make AI reliable. Build systems that hold up against fragmented data and unpredictable model behavior. Find the failure cases before users do anddecide where humans stay in control.
• Build the shared foundation. Partner with IT, Security, and Engineering on model access, identity and permissions, data connectivity, observability, and evaluation. Turn one-off wins into reusable components, so each engagement shipsfaster than the last.
• Prove the value. Every solution shipswith a baseline, a measured improvement, and a hard number (hours saved, cost avoided, cycle time cut)for the sponsoring executive.
• Leave the business stronger. Work with our enablement team to train operators and power users, so systems keep running and improving after you move on.

How we work

The Enterprise AI team is intense by design. It's a small team with an outsized impact on the business: what we ship changes how DigiCert runs, and the results reach the top of the company. The pace is fast and the standards are high, but so is the support. People share what they learn, challenge each other, and step in to help .

This is probably not the right place if you want a narrow scope, a predictable pace, or distance from internal customers. This role is built for engineers who want ownership , hard problems, a steep learning curve, and work that visibly moves the business.

What you will have

• 4+ years building and shipping production software that people depended on, and supporting it after launch. Software engineering, forward-deployed engineering, solutions engineering, or startup backgrounds all fit.
• 2+ years building with LLMs in production: agents, retrieval, tool calling (including MCP), and context engineering. You can explain how you measured and improved a system’s performance, and what it was worth to the business.
• Daily use of coding agents, and the discipline to review and validate what they produce.
• Comfort and proficiency working directly with non-technical users: asking great questions, learning an unfamiliar business fast, and turning messy processes into working software.
• Judgment in security and compliance-sensitive environments. You know what data cannot leave the building and design accordingly.
• Clear and effective written and spoken communication. You can write a one-page memo that makes the technical and business case to an executive.

Nice to have

• Prior forward-deployed engineering, productmanagement, or early-engineer experience.
• Experience integrating enterprise platforms such as Salesforce, Microsoft 365, NetSuite, Jira, and Databricks.
• Exposure to SOX, FedRAMP, or similar control environments.
• Experience in a security or PKI company, or another business where trust is the product.
• Competitive compensation and comprehensive health, dental, and vision coverage
• Retirement savings programs with company matching (401(k) or RRSP)
• Generous paid time off, including holidays, and vacation
• Paid parental leave and family support benefits
• Life and disability coverage
• Flexible spending and health savings options (where applicable)
• Health and wellness support, including gym reimbursement and wellness programs
• Employee Assistance Program with 24/7 confidential support for employees and families
• Educationassistanceand professional development opportunities
• Access to LinkedIn Learning and continuous learning resources
• Employee referral bonus program andadditionalcompanyperksand discounts
• Internal rewards and recognition platform ( Motivosity ) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues
• Business travel insurance and global employee support programs

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

Compensation Transparency:The annualized base salary range for this position is outlined below.Each candidate’s compensation offer will bedeterminedbased on factors including experience, skills, qualifications, job duties, business needs, and location. For roles that includeadditionalcompensation components, total compensation may include base pay, bonus, equity, or other incentives.This role may also be eligible for benefits, which will be discussed during the hiring process.We are committed to fair and transparent pay practices andcomply withall applicable pay transparency requirements. If you would like more information about compensation or benefits, we are happy to provideadditionaldetails during the hiring process.For more informationregardingour comprehensive benefits,see the benefits section.