Forward Deployed AI Engineer (New York)

Edra; New York (NY); On-site; USD 120,000 - 190,000; Full time

Job summary

Edra in New York is building a learning system that teaches AI agents how enterprises operate, ingesting knowledge bases, conversations, tickets, and logs to produce executable instructions with confidence scoring.

We seek Forward Deployed AI Engineers who have built complex, production LLM-based systems and want to work directly with enterprise customers, owning the full technical journey from discovery to production and expansion.

Qualifications

• 3+ years of professional experience in AI/ML or software engineering.
• Built production LLM-based systems with multiple components.
• Experience with human-in-the-loop feedback and prompt optimization.
• Strong communication and ability to explain technical work to customers.

Responsibilities

• Work directly with enterprise customers to identify new problems, prototype solutions, and ship them to production.
• Own customer engagements from discovery and solution design through production, adoption, and expansion.
• Design and implement LLM-powered systems and agentic workflows from concept to production
• Use and extend our core context-learning library to solve customer problems, contributing reusable capabilities and lessons back into the platform.
• Build agentic features for knowledge management – think agents that can edit, update, and maintain large knowledge bases autonomously
• Build reliability and confidence systems – evaluation frameworks, confidence scoring, and logic for when to automate vs. when to elevate to a human
• Architect async, scalable systems that handle complex AI orchestration

Skills

LLM systems

Production code

Agentic workflows

Context engineering

Customer empathy

Communication

Problem solving

Job description

About Edra

Edra is solving one of the hardest problems in enterprise AI: AI models are generic but company processes are specific. We build AI agents that learn how processes actually run, and then run their operations.

We're a Series A startup, backed by Sequoia and other leading VC firms, and we're growing our team in New York and London. We're a deeply technical team of engineers, AI researchers, and strategists with a high bar for talent and a shared belief that exceptional people are the foundation of everything great we'll build.

The Role

We're building a learning system that teaches AI agents how enterprises actually work. Our system ingests knowledge bases, conversations, tickets, and system logs, then produces written instructions that agents can execute–with confidence scoring to know when to automate and when to seek human input.

We're looking for Forward Deployed AI Engineers who have built complex, production LLM-based systems, and want to work directly with our enterprise customers. Whether you've scaled LLM workflows handling millions of requests, built multi-agent systems in production, or designed evaluation frameworks for enterprise deployments, we want people who bring intensity and self-direction to their craft.

You’ll own the full technical journey: understanding how an operation works, identifying the right problem, designing and building the solution, shipping it to production, driving adoption, and expanding its impact. This is an engineering role: you’ll write production code, make architectural decisions, build agentic systems, and take responsibility for the outcome.

What You'll Do

• Work directly with enterprise customers to identify new problems, prototype solutions, and ship them to production
• Own customer engagements from discovery and solution design through production, adoption, and expansion.
• Design and implement LLM-powered systems and agentic workflows from concept to production
• Use and extend our core context-learning library to solve customer problems, contributing reusable capabilities and lessons back into the platform.
• Build agentic features for knowledge management – think agents that can edit, update, and maintain large knowledge bases autonomously
• Build reliability and confidence systems – evaluation frameworks, confidence scoring, and logic for when to automate vs. when to elevate to a human
• Architect async, scalable systems that handle complex AI orchestration

What We’re Looking For

• You've built complex, production LLM-based systems with real depth – something with multiple layers of engineering decisions you can walk through in detail
• You've shipped something meaningful to production and can explain how it evolved
• You're excited by open-ended problems where the solution might not exist yet
• You have experience with (or strong interest in) how systems learn and improve over time: human-in-the-loop feedback, prompt optimization and context engineering
• You have experience building agents and autonomous systems
• You can navigate between research papers and production code with equal comfort
• You bring customer empathy and commercial judgment, and remain effective when requirements, data, or expectations are unclear.
• You're a strong communicator who can clearly explain your work to teammates and customers
• You have 3+ years of professional experience

A Few Details

Edra is an equal opportunity employer and we encourage applications from individuals of all backgrounds. Edra does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other legally protected characteristic.